Xpu-Ha Hotels from ₹2,885

"Very run down and not well maintained. Small pools and restaurants had average food. App doesn’t work and you cannot get uber from the hotel. Would not stay here again "

"The rooms are nice, but overall service is really terrible. Food is awful how in the world you can mess the Mexican food. Make sure you make reservation in weeks bcz only options you will have is buffet. Staff donot care. But if you tip them good money everything will work in you favor. Get ready to spend extra $200-400 for 5 day trip "

"We thoroughly enjoyed our one-week stay at Hyatt Vivid. From the welcoming staff to the warm reception by German at the front desk—who made our stay so much easier—everything was fantastic. The amenities are spot on, and the property feels very secure. A special shout-out to Efren for his energetic, sincere smile and positive demeanor; he delivered our late-night room service every single night of our stay when we got hungry! Overall, we highly recommend this property and will definitely stay here again when we return. This was our second time in Playa del Carmen, and it didn't disappoint."

"Staff were amazing, service always great and the resort is lovely. Only downside is there isn’t really beach in front of the resort but a very short walk down. All in all we really enjoyed our stay and would come back"

"The food was cold we couldn't try the restaurants because we didn't know we needed to book ahead of time. We had to keep asking for washcloths and towels the activities were okay nothing exciting. Some of the staff members were great some were rude or acted as if they didn't care mostly the front staff. "

"Clean & beautiful rooms, Exceptional Staff & Interactions, Fantastic Food and so many options! Will 100% be returning!"

"Great food"

"This property is absolutely amazing. This is by far the best food I’ve ever had at an all inclusive. The beach area at the resort is extremely clean and beautiful. The rooms are gorgeous. The access to their parks is a nice touch, but the resort itself is so nice you honestly don’t even need to leave. "

"Excellent "