Airport Hotels, Playa Del Carmen (PCM)

"Staff was friendly and very helpful with getting you wherever you needed to go. Would 100% stay here again. "

"It was our first trip to Cancun. I was not sure between the all inclusive and regular hotel. Finally We decided to go with El taj. So glad that we did. Such a clean and nice condo hotel. We had ocean view with a private spa in the balcony. The hotel was even better than the pictures. My 2 teenagers loved it. The location is perfect. Close to the fifth st which is live all night with cute shops. I have recommended this hotel to all my friends and families. We will come back again next year"

"Nice place "

"This trip was everything! "

"The staff is always so polite and accommodating."

"Great location, can be a but noisy in the balcony but the room is quiet. "

"Overall, my family and I really enjoyed our stay at this hotel. The staff was friendly, room service was excellent, and there were plenty of great food options and fine dining restaurants. The entertainment was well thought out—not just for kids, but for adults too. The beach was beautiful, with plenty of sunbeds and a large sandy area that our kids loved. There were lots of activities available throughout the day and into the evening. However, we did experience two downsides. First, the pool temperature became too warm by the end of the day, making it less refreshing. At times, the pool was also not as clean as expected. Second, the ocean conditions were disappointing—there was an overwhelming amount of seaweed, the water was not the clear turquoise we had hoped for, and there was a very unpleasant smell. While the staff did their best to clean the beach, it would have been helpful to be informed about the ocean conditions in advance, especially since swimming in the ocean was one of the main reasons we chose this destination. In light of that, it might be fair to adjust the price accordingly."

"Let’s starts with Sebastian, best bartender around. Carried a conversation with us for two days straight about Playa. Served up awesome cocktails and by far the best asset to this resort. Find him to be your bartender. Rooms were very nice beds comfy. If you have the standard room, you want to be in room 410-422 for a surprise! Wish Off the Hook was open to try but next time! Food was fantastic for what we had time for.. Mexican restaurant was decent but make sure you get to the Italian restaurant, Wow was our food amazing there! Pool was nice, but the food hideout is at the beach bar! Check it out! "

"I recently stayed at The Royal Hideaway in Playa del Carmen, and it was truly an unforgettable experience. From the moment we arrived, the staff made us feel welcomed and well taken care of. The resort itself is stunning tucked away in a peaceful, adults-only setting with beautifully maintained grounds, private beach access, and luxurious amenities throughout. The food and drinks were top-tier. Every restaurant on site offered a different culinary experience, and the service was consistently attentive and friendly. Whether we were lounging by the pool, enjoying dinner by the beach, or grabbing a drink at the bar, the team went above and beyond to make sure everything was perfect. Our room was spacious, spotless, and beautifully designed, with a comfortable bed and a view that made it hard to leave. I also appreciated the little details like turndown service and daily restocking of the mini bar. The vibe at the resort is quiet, classy, and ideal for couples or anyone looking for a relaxing, all-inclusive getaway without the loud party scene. We left feeling refreshed and already planning our return. If you’re thinking about booking, do it you won’t regret it. "