Search Luxury Hotels in Riviera Maya

"Food is great. Staff are very friendly and they maintain the place very clean."

"⭐⭐⭐⭐⭐ We just returned from Excellence Riviera Cancun, and I truly can’t say enough about the experience. The staff was absolutely top-notch—every single person was kind, smiling, attentive, and genuinely happy to help. The level of service we received was exceptional from start to finish. The resort itself was spotless and beautifully maintained. Everyone we interacted with was professional, warm, and spoke excellent English, which made everything seamless and comfortable. The beach was stunning, the atmosphere was relaxing, and the drinks were truly top-shelf. I highly recommend this resort to anyone looking for an unforgettable, luxury, all-inclusive experience. The staff alone makes this place extraordinary—we will absolutely be back."

"Pool was great. Slower service at the pool bar then rest of area bars."

"Cleanliness of rooms. Staff was super polite. However breakfast staff seemed ignore people at times which was very disappointing. Lots of space around the pool!"

"Great staff"

"Had an exellent time at this hotel. The room was very clean, and the staff was so polite at all times. Angel and Aciel took very good care of us during our stay. I loved how close this hotel is from quinta avenida, and how celebrated my husband felt during our stay. The only down side of this was that I requested a taxi to go back to the Cancun airport. Unfortunately, I was dropped off at the wrong terminal, which put us in a stressful situation. Then, had to pay $1,000 pesos for a taxi at the airport to take us to the correct terminal. Other than that, the trip was amazing! "

"Overall, I had an amazing experience! Yes, the restaurant service—and occasionally the lobby bar—moved a little slowly, but the staff was so warm, friendly, and attentive. This room is hands‑down my favorite of all the adults‑only resorts I’ve stayed at. The grounds are gorgeous, the overall aesthetic is stunning, and the entire vibe is incredibly relaxing. And the beachfront location? Absolutely perfect. Would I recommend Hyatt Zilara Riviera Maya? Without a doubt. Would I come back? In a heartbeat!"

"The resort was amazing and the staff even better!! Want to give a special shout out to Viri, Gustavo, Moisés, Joshian the sushi chef they made the experience even more better for my fiancé and me. Will definitely be going back! "

"Great stay, staff, events and food"