Search Luxury Hotels in Quintana Roo

"Went w/my husband .The room was super clean.the room we got was oceanfront, on the 9th floor, one word to describe it , BREATHTAKING! it was just a beautiful sight to be able to see the ocean right outside our balcony. All the staff are so welcoming, smiled, shout out to Andres & Nay from the italian restaurant who helped celebrate my husband's bday. Shout out to Mauricio at the buffet for dinner, very attentive, and Giovanni from the taco area he was also very friendly. The food was always fresh, whether at breakfast,lunch or dinner. Drinks were strong here & there, i loved the Piña colada & mojitos! They're night entertainment was great, we went to the riu neon party,bus would take you to riu caribe & back(adults only), it was a lot of fun, they also had silent dj night at the ventura theater, family friendly & entertaining, another night it was like circus de soleil Riu style, performers showed their wonderful talented skills. Check their website so you know what to wear as they got theme riu parties(for adults), like white party and jungle party.The beach area was clean, as much as they could because there was seaweed. Lounge chairs & umbrellas were in good condition,pools were clean, water temperature was good & towels accessible & clean.they also have entertainment by the beach/ pool for those looking to do something. We played football & volleyball.Overall we enjoyed & loved Ventura, we will highly recommend to friends and family. Cant wait to go back!"

"The hotel does not at a match pictures that are posted online. The curtains are torn no privacy whatsoever. The rooms are outdated the restrooms have plumbing issues. Housekeeping was disappointing they ignored “do not disturb “sign in the door. Restaurant is not recommended at all to eat at for any time of the day. concerning checkout experience. Despite how fully paid we were harassed by multiple members over unnecessary last-minute paperwork. They delayed us to the point that we almost unable to leave an early flight because they were used to let us catch our taxi. Overall, this is a very stressful and disciplined friend. I would not stay here again."

"We loved this resort !!!! "

"Ótimos dias "

"I had a great stay at Hotel Xcaret México. The all-inclusive experience is amazing—not just food and drinks, but also access to parks, which makes it very unique. The resort is beautiful, surrounded by nature, and the rooms are clean and comfortable. Food quality was excellent, though reservations for popular restaurants can be hard to get. Overall, a perfect mix of relaxation and adventure—highly recommend!"

"El lugar tiene lo suficiente para quien busca una experiencia familiar amena por primera vez. Aunque si lo comparamos con otro Resort....quizas falta un poco mas de actividades y por tener las dimensiones que tiene quizas no se siente mucho el cambio/vibra de lugar a lugar. La logística del buffet por la noche. honestamente Mala!!! Nunca habia estado en un lugar(todo incluido) donde la comida(pocas opciones) se acabara y tener que esperar 30 mins o mas, en 2 ocasiones. Pero insisto aun con esto ultimo, si la experiencia es 1ra. vez el lugar cuenta con lo necesario!"

"Buffet food was excellent Bar was great Staff vary helpful and friendly "

"En promedio casi todo estuvo “okey” lo que totalmente nos decepcionó fue que saben cómo ocultar la parte en la que es All inclusive, yo compro el paquete que incluí absolutamente todo, pero al llegar a la propiedad decían que no estaba incluido food and drinks! Me pareció un robo total, y no solo nos pasó a nosotros si no también a otros huéspedes. Bajo la descripción del anuncio está all inclusive, pero en realidad no lo está! Un robo!"

"Our stay was great at this resort. There are multiple choices of cuisines and restaurants, but the reservation only restaurants would require bookings and they would take bookings only on the day you would like to book which is not ideal and you can end up in a long queue to reserve in your favorite restaurants. Pools were huge, beautiful and clean. Each building have a separate pool which was designed based on whether it's having kids or an adult. Only building the water park was also great. Most of the pools have swim up bars with variety of drinks. The staff was very friendly and cooperative. However, during busy season the wait times are longer and everything takes much longer. For example, check-in might be 30 to 45 minutes. This is very family friendly pool. The best thing is their main square is having one thing or the other every night. There are a lot of good bands which we enjoyed during our stay and there is a lot of activities for kids. They have bouncy castles, mini golf, face paint, karaoke, kids ride. Pop up snack bars and markets every night. The shows at the theaters are also great. One downside is the buffet menu is more or less same especially for breakfast lunch. They have special nights for dinners. Biggest bummer is the beach. It's a very small, rocky, not like a beach you would would expect in Tulum or Cancun. Or a five-star beach resort. "