expedia

Overview of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Photo gallery

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
VIP Access

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationQuinta Alegría Shopping Mall3 min walk
    Popular LocationPier Navega4 min walk
    Popular LocationPlaya del Carmen Main Beach5 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

  • 653 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Double Beds, Garden View

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Pool View

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds (Swim-Up)

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

4.1/5 guest room rating
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds, Ocean View

  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Ocean View

4.4/5 guest room rating
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Pool View

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View

4.3/5 guest room rating
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is in the city centre and on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Snorkelling, parasailing and boat tours adventures can be found near the property. Guests love the property's central location.
Popular Location

What's nearby

  • Quinta Alegría Shopping Mall - 3 min walk
  • Pier Navega - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mario Villanueva Stadium Madrid - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Where to eat
  • Pelicanos – Beachfront restaurant with a bar offering fusion cuisine. Serves lunch and dinner daily.
  • Asiana – Theme restaurant with a bar offering Asian cuisine. Serves dinner daily.
  • Rincón Mexicano – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily.
  • Kalamata – Theme restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily.
View in a map

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms boast private spa tubs, and offer free WiFi and free minibar items. Balconies and pillowtop beds are standard, as are LED TVs with satellite channels.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 the outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPAzul has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 hot tubs
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (6781 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Games
  • Renovated entire property – December 2019
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private hot tub
  • Separate sitting area
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Student groups on spring break are not allowed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Can I cancel my reservation for free at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated and receive a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
As of 21 Jan 2021, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated on 22 Jan 2021 start from Rs20,524, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated have a pool?
Yes, this property has 3 outdoor pools.
Is Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Valet parking is free at this property.
What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Check-in is from 3 PM - 11:30 PM.
What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Checkout is at noon.
Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/boogie boarding, tennis and more.
Where is Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated located?
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.
4.5
Wonderful
Rating 5 - Excellent. 1066 out of 1580 reviews
5 - Excellent 67%
Rating 4 - Good. 300 out of 1580 reviews
4 - Good 19%
Rating 3 - Okay. 108 out of 1580 reviews
3 - Okay 7%
Rating 2 - Poor. 74 out of 1580 reviews
2 - Poor 5%
Rating 1 - Terrible. 32 out of 1580 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach resort. Great all inclusive restaurants, nice staff, and clean hotel following covid guidelines. Would go back again!
Stayed 3 nights in Jan 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff it Hilton Playa Del Carmen we’re phenomenal. Couldn’t have asked for more friendly and courteous people who are, I’m sure, taken advantage of at times. The food was fantastic everywhere we ate! Flavorful and plenty of it. Our room was fantastic and our room cleaner did a great job keeping room 1332 comfortable and clean for us. Much appreciated for the great time there.
Stayed 6 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Maybe not quite as great as the Royal. Their previous owners. But good. We miss Bella, the Italian place
Stayed 3 nights in Jan 2021

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
Amazing resort with absolutely incredible service. The beach and pool are wonderful and the food fantastic. One of our favorite vacation spots.
Stayed 7 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Food was alright. Great location near the shopping areas
Stayed 5 nights in Jan 2021

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code