Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews, Deals & Photos 2023

Q: Can I cancel my reservation for free at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort and receive a full refund?

Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort cancellation policy on our site for more details about any exclusions or requirements.

All properties in Playa del Carmen, Quintana Roo, Mexico

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On the beach, white sand, free beach cabanas, sun-loungers

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Amenities
Policies

8.8/10 Excellent

Popular amenities

Pool

Free WiFi

Breakfast included

Parking included

All-inclusive

Air conditioning

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Explore the area

Quinta Avenida1 min walk
Mamitas Beach3 min walk
Playa del Carmen Main Beach5 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

About this area

Playa del Carmen

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Discover the area's water adventures with parasailing, boat tours and swimming nearby, or enjoy the great outdoors with ecotours. Guests love the property's central location.

Visit our Playa del Carmen travel guide

What's nearby

Quinta Avenida - 1 min walk
Quinta Alegría Shopping Mall - 3 min walk
Mamitas Beach - 3 min walk
Pier Navega - 4 min walk
Playa del Carmen Main Beach - 5 min walk

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

Bloody Mary Food Drinks & Rock - 2 min walk
La Parrilla Playa - 2 min walk
Lobby Bar - 1 min walk
Señor Frogs - 3 min walk
Asiana Restaurant - 1 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star luxury property revitalised in 2019 and located in Downtown Playa del Carmen

Located close to Playa del Carmen Main Beach and Mamitas Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides a free breakfast buffet, 3 poolside bars and a swim-up bar. With a white sand beach, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a hot stone massage, hydrotherapy and a facial at Innan, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature fusion cuisine and garden views. Yoga classes and aerobics classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has concerts and live shows, a terrace and shopping on site. Free in-room WiFi is available to all guests, along with a cafe and a garden.

Other perks include:

Swimming pool with cabanas, sunloungers and pool umbrellas
Free self-parking and valet parking
An outdoor tennis court, 3 outdoor pools and multilingual staff
A banquet hall, a TV in reception and concierge services
Guest reviews speak highly of the central location

Room features

All 524 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes. Guest reviews speak positively of the overall comfort rooms at the property.

More conveniences in all rooms include:

Pillowtop mattresses, sofa beds and free rollaway/extra beds
Bathrooms with hydromassage showers and designer toiletries
55-inch LED TVs with satellite channels
Wardrobes/cupboards, balconies and separate sitting areas

All-inclusive details

All-inclusive room rates at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitiser provided

Individually wrapped food options available for breakfast and through room service

This information is provided by our partners.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM–11:30 AM
7 restaurants and 1 coffee shop/cafe
3 poolside bars, 5 bars/lounges and 1 swim-up bar
24-hour room service

Restaurants on site

Pelicanos
Asiana
Rincón Mexicano
Kalamata
Spice

Things to do

3 outdoor pools
Aerobics classes
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness centre
Full-service spa
Lifeguards on site
Outdoor tennis court
Pilates classes
Shopping
Hot tub
Yoga classes

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference space (6781 square feet)
Coworking spaces
A meeting room

Outdoors

Beach loungers
Beachfront location
Free beach cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (selected rooms)
Braille signage
Lift
Grab bar in shower
Grab bar near toilet
In-room accessibility (selected rooms)
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Beach towels
Designated smoking areas (fines apply)
Games
Renovated entire property – December 2019
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Double sofa bed
Free rollaway beds
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hairdryer
Hydromassage showerhead
Private bathroom
Separate bath and shower
Towels

Entertainment

55-inch LED TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony

Desk
Desk chair
Free local calls
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Private indoor hot tub
Separate sitting area
Turndown service

Similar properties

See similar properties

Playa del Carmen

Downtown Playa del Carmen

Free WiFi

Hot tub

4 star

Guest rating 4+

Family-friendly

All-inclusive resort

Policies

Check-in

Check-in from 3 PM - 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Free rollaway/extra beds!

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

On-site parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not permitted at this adults-only property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at ?

As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at on 10 Apr 2023 start from ₹33,479.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in is from 3 PM - 11:30 PM.

What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Checkout is at noon.

Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Some rate plans available at this property are all-inclusive.

Where is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located?

Located in Downtown Playa del Carmen, this beachfront property is in the city centre, just steps away from Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Gail

Travelled with partner

19 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely beautiful property. Very clean and friendly staff.

Stayed 6 nights in Mar 2023

10/10 Excellent

Ron D

Travelled with family

17 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic property. Fun entertainment. Great location.

Stayed 6 nights in Mar 2023

10/10 Excellent

Cory J

Travelled with family

15 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The staff at all the restaurants went above and beyond to make this a extremely enjoyable vacation. The servers at the restaurants did a wonderful job and tried to accommodate our food intolerances. The service from Alexa and Paco "loco" at Aromas Caffee were extremely welcoming.

Stayed 4 nights in Mar 2023

10/10 Excellent

Christine E

Travelled with partner

15 Mar 2023

Liked: Staff & service, amenities, property conditions & facilities

We loved it… we are definitely going back next year. Clean, friendly and fun place.

Stayed 6 nights in Mar 2023