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On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.5 out of 5 Wonderful
1,622 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPier Navega4 min walk
Popular LocationPlaya del Carmen Main Beach5 min walk
Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

  • Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 3
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 2 Double Beds, Garden View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Garden View
  • Junior Suite, 2 Double Beds, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Pool View
  • Junior Suite, 2 Double Beds (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds (Swim-Up)
  • Junior Suite, 1 King Bed

    4.1/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 2 Double Beds, Ocean View

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Ocean View
  • Junior Suite, 1 King Bed, Ocean View

    4.4/5 guest room rating

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Ocean View
  • Junior Suite, 1 King Bed, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Pool View
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Junior Suite, 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1959 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite, 1 King Bed
  • Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 1 King Bed, Garden View

    4.3/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Garden View
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Junior Suite, 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 1 King Bed (Walk-Out)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Walk-Out)

About this area

Playa del Carmen

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Scuba diving, waterskiing and windsurfing adventures can be found near the property. Guests love the property's central location.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Pier Navega - 4 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 12 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Where to eat
  • Pelicanos – Beachfront restaurant with a bar offering fusion cuisine. Serves lunch and dinner daily.
  • Asiana – Theme restaurant with a bar offering Asian cuisine. Serves dinner daily.
  • Rincón Mexicano – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily.
  • Kalamata – Theme restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily.

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms boast private spa tubs, and offer free WiFi and free minibar items. Balconies and pillowtop beds are standard, as are LED TVs with satellite channels.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 the outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPAzul has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 hot tubs
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (6781 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Games
  • Renovated entire property – December 2019
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private hot tub
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: MXN 1.65 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Student groups on spring break are not allowed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Can I cancel my reservation for free at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated and receive a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
As of 27 Oct 2020, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated on 28 Oct 2020 start from Rs18,612, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated have a pool?
Yes, this property has 3 outdoor pools.
Is Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Valet parking is free at this property.
What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Check-in is from 3 PM to 11:30 PM.
What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Checkout is at noon.
Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/boogie boarding, tennis and more.
Where is Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated located?
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.
4.5
Wonderful
5 - Excellent
1,106
4 - Good
305
3 - Okay
108
2 - Poor
72
1 - Terrible
31

4.7/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
We love this property! The restaurants are fantastic. Best all inclusive we have ever stayed at. Close to Avenue five for shopping walking distance of the ferry to Cozumel. Anything you want to do is very close by.
Stayed 5 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed last week and unexpectedly Tuesday morning, tropical storm Delta became a potential cat 5 hurricane. The hotel encourage to fly back home. But we decided to stay an be evacuated to a shelter ( school building). We don’t have words to praise the logistics the Hilton family displayed to take superb care of all their 150ish refugees guest. And they do everything from the heart with a smile. 👏👏👏👏👏 The hotel was better than the pictures. First quality food and drinks. Served with style and care. The staff makes you feel like royalty, all the interaction we have with the where pleasing and solved all our needs our requests. We will definitely return.
Stayed 5 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fernando Antunez and Eric Avila made thus trip amazing. It was my wife's and my honeymoon and they showed us how much they cared about us and took great care of us. This resort is beautiful. The staff is incredibly polite and respextful. The food is great. This was an amazing first trip to Mexico.
Stayed 5 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this property .. the staff was awesome especially Jose the head waiter he is the BEST !!! You have to go experience the resort very very clean .. we were celebrating a couple of birthdays and it was what we needed , especially with all that’s going on in the world today ..
Stayed 2 nights in Sep 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start with the check in. We called twice before arriving and both times they confirmed we had Jr. suite with pool view. When we arrived we were questioned as to whether we had a pool view and had to prove it by showing the reservation. We were not offered an upgrade even though this is a VIP hotel. We were not given our $50 spa credit. Management argued with us for 2 days until Marco in management finally stepped in. He offered us the upgrade, but we had already settled into our room and did not want to move. He did make it up to us. This hotel serves premium alcohol, but you must request it. They are top notch on Covid process. Some restrictions such as gym closed for a few hours for sanitation during the middle of the day. Fewer restaurants and hours open, but didn't interfere with our time there. They entertain guests in main pool and have shows daily. Food was good. Beach is eroding so if you are going for beach time, it is almost non-existent. Masks are not required on property, but we used them most of the time or when too close to other individuals. Masks are required in town, but we saw many people without them. Supposedly a 9K peso fine. We didn't see it.
Stayed 7 nights in Sep 2020

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