Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
All-inclusive property with 7 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Restaurant
Aerial view
Reception
Restaurant
Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Breakfast included
  • Pool

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Separate bedroom
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Separate bedroom
Ceiling fan
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 441 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 3

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 688 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 688 sq ft
  • Sleeps 5

You may also like

Ad
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
8.8 out of 10, Excellent, 1,552 reviews
The price is ₹30,959
₹30,959 total
includes taxes & fees
3 Nov - 4 Nov
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Lizards Pool Bar & Terrace - ‬2 min drive
  • ‪Los Lirios - ‬5 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a sports massage, a facial and a body scrub at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkelling, kayaking and hiking/biking. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 2 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • An outdoor pickleball court, a porter/bellboy and beach towels
  • Guest reviews give good marks for the family-friendly amenities
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Similar properties

Aerial view

Sandos Playacar All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
7.6 out of 10, Good, 1,394 reviews
Sandos Playacar All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6

Cleanliness

7.2

Amenities

7.2

Staff & service

8.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 419 out of 1466 reviews
Rating 8 - Good. 374 out of 1466 reviews
Rating 6 - Okay. 266 out of 1466 reviews
Rating 4 - Poor. 176 out of 1466 reviews
Rating 2 - Terrible. 231 out of 1466 reviews

Reviews

10/10 Excellent

vintea darleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world
Stayed 5 nights in Oct 2025

2/10 Terrible

Angel

Food was ok, not so clean and check in took a while.
Stayed 1 night in Oct 2025

8/10 Good

Sam

Liked: Amenities
Good place for vacation
Stayed 4 nights in Aug 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place
Stayed 5 nights in Sep 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Always a amazing hotel
Stayed 6 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 7 nights in Oct 2025

10/10 Excellent

Anushya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time. It’s a great property. Children loved the waterpark and activities.
Stayed 4 nights in Sep 2025

6/10 Okay

Lester

Liked: Staff & service, amenities
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Columba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
Stayed 7 nights in Oct 2025

4/10 Poor

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed supposed to be king size and i got two
Stayed 5 nights in Oct 2025

10/10 Excellent

Roshina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for a family vacation
Stayed 5 nights in Jul 2025

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 3 nights in Aug 2025

4/10 Poor

Harry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Most of the restaurants were closed and many of the activities were limited.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent just the food didn’t like they didn’t have variation very poor and a lot of mosquitos
Stayed 2 nights in Oct 2025

6/10 Okay

Jardie Aquino

Liked: Staff & service
It was ok… they need more improvement in many ways….
Stayed 7 nights in Sep 2025

8/10 Good

Thomas Michael

Liked: Cleanliness, amenities
Great
Stayed 7 nights in Jun 2025

4/10 Poor

Juan Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food and drinks are terrible! The convince store inside the resort is way over priced. $9 redbulls? $20 Vicks? WHAT?!?
Stayed 5 nights in Oct 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!
Stayed 9 nights in Aug 2025

6/10 Okay

Blanca Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tropical, Monkeys and coati are everywhere. Dining is not great; food is not very good but service is excellent. There is no air conditioning in dining area, only in public restrooms and rooms. lots of open air so its hot & humid. I would not return to this property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Stayed 7 nights in Jul 2025

4/10 Poor

Catherine Aline

Disliked: Staff & service, property conditions & facilities
Paid for adult only section, was told that area closed, however some.of our party was places there. Since we paid extra and did not get adult.only asked for.some money back was told NO
Stayed 7 nights in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
The property itself is amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

IRLANDA BERENICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 2 nights in Aug 2025