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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
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May 2024

Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Waterslide
Couples treatment room(s), sauna, hot tub, steam room

Overview of Sandos Caracol Eco Resort - All Inclusive

Reviews
6.8

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationBar l'Elefant1 min walk
  • Popular LocationEl Templo3 min walk
  • Popular LocationLa Toscana3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
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Room options

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Blackout curtains
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout curtains
Bathrobes
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Suite 1 Bedroom

Royal Elite Suite 1 Bedroom | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Suite 1 Bedroom

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
Separate bedroom
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Penthouse

Royal Elite Penthouse | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royale Elite Superior Room

Royale Elite Superior Room | Free minibar, in-room safe, desk, laptop workspace

Royale Elite Superior Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located in Grand Coral, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Alegría Shopping Mall and Quinta Avenida. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Discover the area's water adventures with nearby windsurfing, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Quinta Avenida
Located close to Gran Coyote Golf and Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, 18 holes of golf and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a body wrap, a facial and a deep-tissue massage at SPA SANDOS, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include basketball, beach yoga and kayaking. In addition to a nightclub and 2 poolside bars, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Coffee/tea in reception, massage treatment rooms and ATM/banking services
  • Guest reviews give good marks for the family-friendly amenities
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 379 out of 1477 reviews" "
Rating 8 - Good. 376 out of 1477 reviews" "
Rating 6 - Okay. 292 out of 1477 reviews" "
Rating 4 - Poor. 210 out of 1477 reviews" "
Rating 2 - Terrible. 220 out of 1477 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was great. We didnt have high expectations for the food and it was actually very good. The animals in the resort did make it unique. The only complaint we had was the drinks at the bars. Everything was premixed syrup and tasted like sucralose.
Stayed 7 nights in Apr 2024

8/10 Good

Blair

Liked: Cleanliness, staff & service, amenities
Food was good Service was good
Stayed 14 nights in Feb 2024

6/10 Okay

Melinda, Waterford

Travelled with family
Disliked: Property conditions & facilities
We were very disappointed this time at the resort. It’s really gone downhill since we were here 6 years ago. If you were not on the app right at midnight to book a reservation for dinner you could not get a reservation. Literally everything was booked by 12:01. It was very frustrating. We arrived 13 mins late for one reservation due to snorkeling and they refused to seat us. We were all dressed up and excited (just me and my daughter) and they turned us away. I had to be down at the pool no later than 8am to get a chair for us. The room service food was very limited. No substitutions allowed. (Simple, like add cheese). I bought a ring in the Mexican market shopping night. The guy sold me a ring for more than double the cost of the jewelry store at the resort. When I came back and confronted him and requested a refund or a proper price they got very nasty and basically told me too bad. I bought another item at the jewelry store at the resort. Wasn't given a receipt. They have a sign that says if you didn’t receive a receipt, email us within 30 minutes and you will get a store credit. I did just that and they told me sorry. You don’t get that. I looked at my charge in my Amex app and he had charged me more than double. Almost $500. I had to go back in and Have the transaction voided and put back through. Had I not realized it, we would have been SOL. It seemed to have Been done on purpose. Also no animals like there used to be. Gone yet still advertised on their maps.
Stayed 7 nights in Mar 2024

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The wildlife and jungle experience is amazing and a lot of cool things to do for free around the property but the food is absolutely horrible and almost impossible to get into a-la-cartes. The couple we did get into, the food was not much better. The main buffet was very disorganized of where things were placed making wait times much longer.
Stayed 10 nights in Feb 2024

6/10 Okay

Kali Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Only book here if you enjoy eating buffet for your entire stay. Their A La Carte dining options are a joke to try and book. They say at midnight you can book dinner for the next day, but when you try to book you get errors on the app. Youll have to come up with some sob story to tell the concierge so that they book you into a resturaunt - but even then, they will book you for a different one than you asked for,
Stayed 6 nights in Apr 2024

4/10 Poor

heather

Travelled with family
Liked: Staff & service
Resort is getting dated, rooms need a renovation. A la Carte reservation system needs an immediate improvement. Not enough restaurants for the number of people on resort. You need to reserve at midnight for the next day…if you log on at 12:03, all reservations are taken…maybe the Royal Elite members are given preference. If so they definitely should not advertise so many a la cartes. Even the buffets had line ups to get in. And the food was always cold and kinda gross.
Stayed 7 nights in Mar 2024

8/10 Good

Karin m

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were immaculate. Food was overall ok- loved the al la carte restaurants. The jungle was lovely but the pools were too small for the resort size and volume of people- cloudy and needed way more filtering.
Stayed 9 nights in Mar 2024

4/10 Poor

Cuitlahuac, Long Beach

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Staff needs to be better trained and Expedia sold us ocean view room and we didnt get it.
Stayed 5 nights in Apr 2024

4/10 Poor

Teresa Lorelei, Alpine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was outdated and flies and bugs in the room. The pools were dirty and we couldn’t get reservations for any other dining the entire stay so we ate at the buffets everyday. Our air conditioning broke and for two days we were sweating in our rooms and they never got it working. At night I slept with no sheets because it was too hot.
Stayed 5 nights in Apr 2024

4/10 Poor

Anthony J

Travelled with family, Travelled with group
Disliked: Amenities
The process of getting restaurant reservations was horrible. You had to wake up at midnight everyday to get a reservation for that day. The resort staff would not tell you this even if you asked specifically about it because they knew they did not have enough restaurants to feed everyone. The mattresses were also very hard and not comfortable.
Stayed 8 nights in Mar 2024