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Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property

7.0/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGuadalupe Church7 min drive
  • Popular LocationPunta Esmeralda Beach9 min drive
  • Popular LocationGran Coyote Golf12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Travelling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving in the area.

What's nearby

  • Guadalupe Church - 7 min drive
  • Punta Esmeralda Beach - 9 min drive
  • Quinta Avenida - 12 min drive
  • Gran Coyote Golf - 12 min drive
  • El Camaleon Mayakoba Golf Course - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Arezzo - 11 min walk
  • Los Murales - 12 min walk
  • Koh Thai - 17 min walk
  • La Brasserie - 17 min walk
  • Coco's Cabanas - 6 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star all-inclusive property by the ocean
Located close to Gran Coyote Golf and Quinta Avenida, Sandos Caracol Eco Resort - All Inclusive provides 18 holes of golf, free water park access and a nightclub. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a manicure/pedicure, a body scrub and a deep-tissue massage at SPA SANDOS, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers yoga classes and aerobics classes; other things to do include basketball, beach yoga and parasailing. In addition to a return airport shuttle and 2 poolside bars, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and massage treatment rooms
  • A 24-hour front desk, scooter hire and ATM/banking services
  • Guest reviews give good marks for the family-friendly amenities and helpful staff
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews say good things about the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 9 restaurants
  • 2 poolside bars, 9 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 hot tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 31.12 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Playa del Carmen, this beachfront property is next to a golf course, 2.6 mi (4.1 km) from Quinta Avenida, and within 6 mi (10 km) of Gran Coyote Golf and Quinta Alegría Shopping Mall. Central Square and 3D Museum of Wonders are also within 6 mi (10 km).

Reviews

7.0

Good

Rating 10 - Excellent. 329 out of 1150 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 299 out of 1150 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 234 out of 1150 reviews" "
" "6 - Okay 20%
Rating 4 - Poor. 140 out of 1150 reviews" "
" "4 - Poor 12%
Rating 2 - Terrible. 148 out of 1150 reviews" "
" "2 - Terrible 13%

7.9/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taskin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much activity, clean, friendly, very good for families with kids
Stayed 6 nights in Jan 2023

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great for families with 13 and under kids. Huge variety of things to do. Wild animals everywhere. Ample seating at beach, pools and water park. Snack bars at water park and pool were great. Large rooms Cons: Rocky beach (water shoes are a must) Food was only ok, but there was a very wide variety. All restaurants were booked for entire week before we even arrived. Line to get into the buffet restaurant was always very long. Check-in orientation was lacking
Stayed 6 nights in Jan 2023

4/10 Poor

Catrine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a lot of lush greenery and animals throughout. Water park is a good perk. The checkin process was extremely lengthy we spent over 5 hours at the front desk the first night then had no food choices because everything closed at 9. The food was terrible, poor service, cleanliness of rooms needs work at checkin. Felt run down and unkept for the price paid. No night club on property everything closed early. Even towel service closes at 4 but pools are open till 5. Again early for closing. I have stayed at nicer properties in Cancun for way less that had impeccable food and service. Hardly any snack areas and strange restaurant hours for breakfast and lunch very few choices. No beach it’s all been washed away from the tide and very rocky. The ceiling caved in big hole left in entry way of room. Toilets plugging constantly. Early construction and loud hallway noise from inside the room. I would never stay there again. First and last time with Sandos.
Stayed 7 nights in Jan 2023

2/10 Terrible

Ron

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible and most restaurants ran out of food. The staff and buildings were also just horrible. This is a 1-2 star resort and we will never stay here again. Pools closed at 6 and anytime you need help from staff you got no response except we will have to call our manager. We also ordered a taxi and the bell boys sent it away when we were standing there waiting for the ride. Ceilings caved in from the rain and they didn’t want to change rooms, they just wanted to patch it in the morning. I would never recommend this place.
Stayed 7 nights in Jan 2023

10/10 Excellent

Robert james, Bay City

Travelled with family
Liked: Cleanliness, staff & service
Only one buffet style restaurant
Stayed 5 nights in Jan 2023

6/10 Okay

Doris Alicia

Travelled with family and small children
Liked: Cleanliness
Some staff members were very nice but others very unkind. Restaurant availability is not the greatest. The buffet don’t offer grilled chicken for those of us who don’t eat meat and the best food is the fruit and the omelettes. Price too high for services offered. Didn’t had any information about offered services in the room. Not even a menu for room service. There is no beach at this facility and had to pay almost $100.00 in transportation to go to Sandos Playacar. The water park, the shows and the wild life is probably the best part.
Stayed 6 nights in Jan 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have a room in the canopy of the jungle. Monkeys and other critters were all over the place. So much to do and so many events going on was a ton of fun My only negative feedback would be that the buffet never changes. It was ok, but just a complete lack of variety. Otherwise the restaurants were excellent.
Stayed 8 nights in Jan 2023

8/10 Good

LORI Denise

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was a little worried going into this trip after reading recent reviews of the resort. The reviews did help us to mitigate some things though....knowing what could go wrong, so we planned ahead. There was one family ahead of us at check-in and maybe we waited 10 minutes. It wasn't the hour or two that others posted about. They do charge a $20 USD "sanitation fee" that must be paid in cash on arrival. That was super shady and clearly a cash-grab. Our room was nice. The cleaning was good. They were there every day and restocked most of the time. Nothing to complain about here. Went to the buffet for supper and it was fine. Nothing spectacular, but we aren't picky people either. I went down at 7am to put towels on loungers. I didn't need to do this as there were always lots available. The line for the pool bar was there for sure and there was only one bartender. But we had our mugs and filled them up and Martha was amazing and brought us drinks constantly. We were able to get into restaurants every evening after. We arrived at 5:45pm and were able to get in every night. We would be at the breakfast buffet or the Italian restaurant for breakfast at around 8am and there were never any lines. However, they did stretch out a long way from 9am until 10am. DO NOT pay the high spa massage prices. Go to the beach, head left and you will see a massive MASSAGE sign on a thatch roof. We had $30 massages for 70 minutes on the beach and it was UNREAL. Ask for Maggie and Suzy

2/10 Terrible

Ewelina

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be leaving bigger review on google witb footage and pictures. This is ridiculously day and night pictures compared to the reality. Staff is a disaster as well as food, rooms, amenities and everything else. DO NOT RECOMMEND TO ANYONE, not even for free!!!

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great… the people at LA LAGUNA especially Benjamin, William and everyone else love it and also PATRICIA at feeding the animals