The Fives Beach Hotel & Residences - All Inclusive

Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas
10 restaurants, breakfast, lunch, dinner served; seafood
1 bedroom, premium bedding, pillow-top beds, free minibar items
1 bedroom, premium bedding, pillow-top beds, free minibar items
Coffee/tea maker

Overview of The Fives Beach Hotel & Residences - All Inclusive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences - All Inclusive is near the airport and on the beach. Gran Coyote Golf and El Camaleon Mayakoba Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Playa del Carmen Main Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and ziplining nearby.

What's nearby

  • Playa Xcalacoco - 9 min walk
  • Gran Coyote Golf - 4 min drive
  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Playa 88 - 10 min drive
  • Punta Esmeralda Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive


  • Amaranto - 18 min walk
  • Snack Riviera - 19 min walk
  • Buffet Riviera - 18 min walk
  • Buffet Sunset - 14 min walk
  • Piano Bar - 4 min drive

About this property

The Fives Beach Hotel & Residences - All Inclusive

Upscale aparthotel on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 10 restaurants. Each apartment offers comforts like a pillowtop bed and premium bedding, plus a furnished balcony and an LCD TV with cable channels. Thoughtful touches include free minibar items and dressing gowns. Other touches available are an iPod dock and 24-hour room service.
The Fives Beach Hotel & Residences - All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons


On-site entertainment and activities
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.


English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • On the beach
  • Beach club on site (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas


  • 7 outdoor pools
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • 11 treatment rooms
  • Couples treatment room(s)
  • Aromatherapy
  • Manicures and pedicures
  • Hydrotherapy
  • Body treatments
  • Body wraps
  • Facials
  • Body scrubs


  • Free WiFi

Parking and transport

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping centre shuttle (surcharge)
  • On-site car hire

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • Pisco Nikkei & Raw Bar
  • Oriola Beach Club Grill

Food and drink

  • Coffee/tea maker


  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • Stocked minibar (select free items)
  • Snack bar/deli
  • 24-hour room service


  • Premium bedding
  • Pillow-top mattress
  • Bed sheets provided


  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower only
  • Towels provided


  • LCD TV with cable service
  • Games room
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue
  • Garden
  • Picnic area


  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • 1 meeting room
  • Laptop workspace


  • Air conditioning


  • No pets or service animals


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages

Location highlights

  • Near the airport

Things to do

  • 24-hour fitness centre
  • Outdoor tennis courts
  • Nightclub
  • Fitness facilities nearby (free access)
  • Tennis on site
  • Kayaking on site
  • Motorised watercraft on site
  • Aerobics classes on site
  • Yoga classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Snorkelling on site
  • Bike hire on site
  • Parasailing on site
  • Waterskiing nearby
  • Cave exploring nearby
  • Windsurfing nearby
  • Zip-lining nearby
  • Golf nearby
  • Ecotours nearby
  • Scuba diving nearby
  • Boat tours nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 662 rooms
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Similar properties



Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at The Fives Beach Hotel & Residences - All Inclusive?

As of 3 Jun 2023, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Inclusive on 9 Jun 2023 start from ₹23,773.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Beach Hotel & Residences - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Fives Beach Hotel & Residences - All Inclusive?

Self-parking is available for USD 10 per night. Valet parking is available for USD 10 per night.

What time is check-in at The Fives Beach Hotel & Residences - All Inclusive?

Check-in is from 3 PM - 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Beach Hotel & Residences - All Inclusive?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at The Fives Beach Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, scuba-diving lessons and more.

Where is The Fives Beach Hotel & Residences - All Inclusive located?

Nestled on the beach, this Playa del Carmen aparthotel is within 3 mi (5 km) of Gran Coyote Golf, Punta Esmeralda Beach and El Camaleon Mayakoba Golf Course. Quinta Avenida and Playa del Carmen Main Beach are also within 6 mi (10 km).



Very good

Rating 10 - Excellent. 500 out of 996 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 230 out of 996 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 114 out of 996 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 72 out of 996 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 80 out of 996 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities




8/10 Good


Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good


Travelled with partner
Great vibes at this property. Staff was very pleasant and respectful. Will definitely return with my wife. :)
Stayed 3 nights in May 2023

2/10 Terrible


Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID! NOT AS ADVERTISED I typically don’t write reviews but I’m so upset I want to make sure no one else makes the mistake of going here. I came for my bachelorette with 3 other girls and this was our experience: - None of the food was on ice and 3/4 of us got food poisoning the first night - At 3am on our last night there our room filled with sewage and the resort didn’t help we had to mop it up with towels while sitting in an inch of sewage water - There are zero activities to do here and half of the restaurants that are featured on their website don’t exist - The staff are beyond rude. We wanted to do the tequila tasting but didn’t want to drink full shots we just wanted to taste the tequila. They kicked us out of the tasting because we couldn’t do 4 shots in a row each. Overall the resort is filthy. I’m not sure what happened maybe it’s a result of COVID but please look elsewhere. DO NOT stay here.

8/10 Good


Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So the resort was great, food was very good at the restaurant even the buffet was decent to eat more than A few times. Plenty of pools and bars to hang by which was great. We had a penthouse suite which was nice for sure. The hotel although all inclusive charges for weird things…. Like ice cream at the ice cream shop, or coffee at the coffee shop. 4 dollars for each room service order. We even got charged for some environmental fee which they said was sue to having to take away garbage or our plates or something like that idk. All in all though very nice place. The spa is well worth it!!!!! Remarkable service and amenities there.
Stayed 7 nights in May 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large beautiful resort with a very friendly staff. The Italian restaurant ,Arezzo, was our favorite upscale restaurant but the best food all around was the Natura Day Club by the adult only pool. For us, the buffet was very lackluster. There was no daily offerings of ceviche or guacamole which the other resorts we’ve stayed at seemed to offer and it’s one of our favorite parts of visiting in Mexican influenced countries. The only other thing we disliked is that anytime you wanted to go to another area of the town to shop or explore, it was an expensive cab ride. It would be great if there were shuttles to take guests to shopping areas etc.
Stayed 7 nights in May 2023

10/10 Excellent


Stayed 4 nights in Apr 2023

10/10 Excellent


Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beware of the monkey's who can open your patio doors. Other than that property was nice and clean. Room service was available so very convenient. Room was also super spacious.

6/10 Okay


Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I went to this property for my 35th birthday girls trip. Lets break it down Accommodations: Upon arrival everything was smooth sailing until we got to our room. The rooms in building 4 are horrible!!!! The room was dirty, the pillows had stains, there was hair in the shower, spiders, in the closet, stains on the mirror, and it was OLD! I was completely disappointed. We stayed there the first night but i had to go to the front desk the next morning and let them know i was not pleased with the room provided. I thought i was booking the 2nd phase newer rooms. The front desk accommodated us quickly. It was almost like the guy knew that the room was old, filthy and disgusting. He promptly found a new room in building 21. That room was completely different from what we previously had. It was new, it was clean and it was by the adult pool. It is on the other end of the resort, in the middle of the forest however we were completely satisfied AFTER the fact. They should truly renovate the old rooms, im not sure why they would even try to give anyone that type of room I do have pictures. but i cant post them for some reason. If you go ASK for a newer room. Food: Meh. The french restaurant was not good. The buffet is pretty tasty but the food near the beach is amazing! It authentic and tasty mexican food. Overall: the property is pretty big, i just wish there were more adult activites. My birthday is in april so i forgot about spring break. There were a bunch of kids there.
Stayed 3 nights in Apr 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the variety of restaurants and bars. The number of pools was amazing. We were able to get good chairs at the pool we chose. The wait staff was excellent and kept us hydrated. Loved having an ambassador who was willing to work out reservations for the restaurants we wanted. Everyone on staff was very friendly and helpful. When we were too tired to walk, we were able to get a shuttle to take us where we needed to go.
Stayed 5 nights in Apr 2023

10/10 Excellent

Anne, Rancho Palos Verdes

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023