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Overview of Occidental at Xcaret Destination - All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, pool loungers
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Occidental at Xcaret Destination - All Inclusive

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationXplor Theme Park16 min walk
    Popular LocationXcaret Eco Theme Park10 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
    Popular LocationPlayacar Golf Club21 min drive

Choose dates to view prices

  • Junior Suite 1AD Unlimited XCARET Xperience

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Junior Suite Unlimited XCARET Xperience

    4.6/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room

    4/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Junior Suite 1AD

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room Unlimited XCARET Entrance and Xperience

    3.6/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Suite Unlimited XCARET Xperience

    Room amenities

    • 1077 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room Concierge

    3.7/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room Concierge 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Luxury Room

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Luxury Room 1AD

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Luxury Room Unlimited XCARET Xperience

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Suite 1AD

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More details

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Ecopark Kantun Chi and Yucatek Divers. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's quiet location.
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 10 min drive
  • Paseo del Carmen - 11 min drive
  • Playacar Golf Club - 21 min drive
  • Playa del Carmen Maritime Terminal - 23 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Where to eat
  • Le buffet – Garden-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Sonora Steak House – Restaurant offering Mediterranean cuisine. Serves dinner daily.
  • Los Olivos – Restaurant offering Italian cuisine. Serves dinner daily.
  • La Hacienda – Restaurant offering Mexican cuisine. Serves dinner daily.
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About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 765 rooms offer room service, premium bedding and LED TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and ceiling fans.
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 11 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Table football
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping centre
  • Snorkelling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cots/infant beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.32 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Occidental at Xcaret Destination - All Inclusive and receive a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental at Xcaret Destination - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?
As of 28 Jan 2021, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 8 Feb 2021 start from Rs11,670, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Occidental at Xcaret Destination - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Occidental at Xcaret Destination - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Occidental at Xcaret Destination - All Inclusive?
Self-parking is free at this property.
What time is check-in at Occidental at Xcaret Destination - All Inclusive?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Occidental at Xcaret Destination - All Inclusive?
Checkout is at 11:00 AM.
Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, tennis, volleyball and more.
Where is Occidental at Xcaret Destination - All Inclusive located?
Nestled on the beach, this Playa del Carmen resort is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.
4.1
Very good
Rating 5 - Excellent. 1098 out of 2218 reviews
5 - Excellent 50%
Rating 4 - Good. 649 out of 2218 reviews
4 - Good 29%
Rating 3 - Okay. 259 out of 2218 reviews
3 - Okay 12%
Rating 2 - Poor. 119 out of 2218 reviews
2 - Poor 5%
Rating 1 - Terrible. 93 out of 2218 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities
If you do order thru Expedia avoid Ivan and guys at first floor whom selling excursions. They will call you 5-6 times and use shady techniques to just get you talking, .... selling vacation clubs. I have to meet 3 times just got reciept for Airport travel
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with family, Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
What and amazing resort we cant wait to go back at the end of the month!
Stayed 1 night in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Property was absolutely amazing! The staff went above and beyond to see if everything was ok or we needed anything.
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location of the hotel. It is right next to Xcaret Park which is very convenient if you are going. Also, we loved that we saw lots of animals around the hotel, especially the spider monkeys that came to our balcony every morning! The pools were great, about 5 different ones plus the beach side. The staff was very nice and friendly. Will definitely recommend staying here.
Stayed 4 nights in Jan 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
I loved the jungle feel and the staff was incredible. The "Concierge" was a scam and all they wanted to do is sell you a membership. They were relentless. They really should call them something else. Food times were strange, but each restaurant was very safe and clean. I loved the entertainment and all the animals. The highlight was the proximity to Xcaret.
Stayed 12 nights in Dec 2020

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