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Occidental at Xcaret Destination - All Inclusive

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Hot stone massages, deep-tissue massages, Swedish massages
1 bedroom, premium bedding, down duvets, minibar
10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXenses Park15 min walk
  • Popular LocationCenote Santa Cruz16 min walk
  • Popular LocationXcaret Eco Theme Park16 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)14 min drive

Room options

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take the opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.

What's nearby

  • Xenses Park - 15 min walk
  • Cenote Santa Cruz - 16 min walk
  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive


  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • Cafeteca - 7 min drive
  • El Mercado de San Juan - 7 min drive
  • Festival Grand Buffet - 9 min drive
  • Cayuco - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star all-inclusive property refurbished in 2016 and located near Xcaret Eco Theme Park
Located close to Xplor Theme Park and Playacar Golf Club, Occidental at Xcaret Destination - All Inclusive provides free full breakfast, a nightclub and a swim-up bar. With a white sand beach, a beach bar and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage or other spa services. Be sure to enjoy a meal at any of the 10 on-site restaurants, which feature international cuisine and garden views. Enjoy the gym, as well as activities, such as beach volleyball, ecotours and snorkelling. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a poolside bar and a free food/drink shopping service.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sunloungers and a swim-up bar
  • Free self-parking
  • 2 outdoor tennis courts, a water dispenser and a music library
  • Concierge services, a 24-hour front desk and a lift
  • Guest reviews give good marks for the family-friendly amenities, breakfast and quiet location
Room features
All 765 rooms boast comforts such as premium bedding and air conditioning, as well as perks such as safes and minibars. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 37-inch LED TVs with cable channels
  • Wardrobes/cupboards, balconies and free infant beds

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf




On-site entertainment and activities
Access to on-site nightclubs
On-site live performances


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Le buffet
  • Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Table football
  • Nightclub
  • Sauna
  • Shopping centre
  • Snorkelling
  • Spa services
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 2


  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace


  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Treatment room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • In-room accessibility (selected rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)


  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Music library
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Renovated entire property – December 2016
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Premium bedding


  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels


  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony


  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving features in guest rooms
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 4 Jun 2023, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 4 Jul 2023 start from ₹36,542.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental at Xcaret Destination - All Inclusive?

Self-parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, tennis, volleyball and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 1 mi (2 km) of Xcaret Eco Theme Park and Xplor Theme Park. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 6 mi (10 km).



Very good

Rating 10 - Excellent. 1273 out of 2418 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 552 out of 2418 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 290 out of 2418 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 156 out of 2418 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 147 out of 2418 reviews" "
" "2 - Terrible 6%




Staff & service




Property conditions & facilities




8/10 Good

Jesenia, Fontana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire property, food, beach cove, animals, cleanliness, and staff friendliness. I think the front desk could use a little more training when checking in new guests and making them aware of the dinner dress code, policies for beach buffets, and your all-inclusive benefits. What your building concierge is there to assist you with (dinner reservations, shows at the theater, etc). Overall My family and I had a fantastic time, we snorkeled at the Beach Cove for three out of the six days we stayed there, and we had dinner at every single restaurant (seafood restaurant needs help with flavor, it's so bland). Nonetheless, We will revisit this hotel. FYI if you go to the beach club presentation ask to be assisted by Alex Garcia he's honest and super sweet, not pushy at all.
Stayed 5 nights in May 2023

6/10 Okay


Travelled with family
Disliked: Cleanliness, property conditions & facilities
Most staff was ok but the food wasn’t good. Breakfast was the only thing good. Honestly if your looking to stay just check a different resort. The swim up bar entire staff was rude and horrible.
Stayed 4 nights in May 2023

6/10 Okay


Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms were rather far, esp with little kids. Reservations at restaurants requires pants- even then the experience wasn’t the utmost and for the other dining areas- food gets old after eating it all week 3xs a day. Not much beach area other than a man made cove. The other beach area was adults only,
Stayed 5 nights in May 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to vacation!!
Stayed 5 nights in May 2023

10/10 Excellent

Lindsay Noel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at this all inclusive resort! No complaints.
Stayed 6 nights in May 2023

10/10 Excellent

Anzhela, Portland

Travelled with group