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Grand Velas Riviera Maya - All Inclusive

Photo gallery for Grand Velas Riviera Maya - All Inclusive

Exterior
Aerial view
Premium bedding, down duvets, free minibar, in-room safe
Premium bedding, down duvets, free minibar, in-room safe
8 restaurants, breakfast, lunch and dinner served, regional cuisine

Overview of Grand Velas Riviera Maya - All Inclusive

VIP Access

Grand Velas Riviera Maya - All Inclusive

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Guests rated this location 9.4/10 - Exceptional

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationTres Rios Ecopark10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention centre. Xcaret Eco Theme Park is a popular local attraction, and if an activity is on the agenda, El Camaleon Mayakoba Golf Course and Gran Coyote Golf are worth a visit. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and skydiving nearby.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 10 min drive
  • Guadalupe Church - 10 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Amaranto - 13 min drive
  • Snack Riviera - 16 min walk
  • Buffet Riviera - 11 min drive
  • Buffet Sunset - 11 min drive
  • Piano Bar - 14 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 8 restaurants. Each apartment boasts an indoor private spa tub and a jetted tub, while also featuring comforts such as premium bedding and a pillow menu. A flat-screen TV with cable channels and a DVD player provide a bit of entertainment, and guests will also appreciate thoughtful touches, such as free minibar items and an espresso maker.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach shuttle
  • Beach massages
  • Beach sunloungers
  • Beach towels

Pool/Spa

  • 3 outdoor pools
  • 2 indoor pools
  • Sunloungers
  • Umbrellas
  • 4 hot tubs
  • Indoor private hot tub
  • Private hot tub
  • Massages
  • Spa services
  • 42 treatment rooms
  • Body wraps
  • Detox wraps
  • Manicures and pedicures
  • Hot stone massages
  • Deep-tissue massages
  • Facials
  • Aromatherapy
  • Prenatal massages
  • Reflexology
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Family friendly

  • Free supervised childcare
  • Free children's club
  • Free cot/infant bed
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Restaurants on site

  • Chaka
  • Sen Lin
  • Lucca
  • Frida
  • Cocina de Autor

Food and drink

  • Espresso maker

Dining

  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Manager's reception (free)
  • Stocked minibar (free)
  • Snack bar/deli
  • Couples dining
  • 24-hour room service
  • Private picnics

Bedrooms

  • Premium bedding
  • Down duvet
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Jetted bath
  • Slippers
  • Free toiletries
  • Dressing gowns
  • Hairdryer
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch flat-screen TV with cable service
  • Pool or billiards table
  • Games room
  • DVD player
  • Piano
  • iPod docking station
  • Karaoke
  • MP3 docking station

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Laptop workspace
  • Conference centre (94548 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to the convention centre
  • Near the sea
  • On the lake
  • Next to a golf course
  • In the shopping district
  • In the city centre
  • Near a health or beauty spa

Things to do

  • 18 holes of golf
  • Fitness centre
  • Beach yoga on site
  • Yoga classes on site
  • Kayaking on site
  • Beach volleyball on site
  • Free bike hire on site
  • Ecotours on site
  • Aerobics classes on site
  • Pilates classes on site
  • Hiking/biking trails on site
  • Mini golf on site
  • Cave exploring nearby
  • Boat tours nearby
  • Sailing nearby
  • Scuba diving nearby
  • Windsurfing nearby
  • Zip-lining nearby
  • Surfing/body boarding nearby
  • Waterskiing nearby
  • Golf nearby

Safety features

  • Security system
  • Smoke detector

General

  • 539 rooms
  • 4 floors
  • 3 buildings
  • Built in 2008
  • Romance packages available

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 Indoor pools, 3 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 31 Mar 2023, prices found for a 1-night stay for 2 adults at on 1 Apr 2023 start from ₹106,706.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Located in Playa del Carmen, this beachfront aparthotel is in the city centre and within 3 mi (5 km) of Gran Coyote Golf and El Camaleon Mayakoba Golf Course. Xcaret Eco Theme Park is 11.7 mi (18.9 km) away.

Grand Velas Riviera Maya - All Inclusive Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 637 out of 724 reviews" "
" "10 - Excellent 88%
Rating 8 - Good. 62 out of 724 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 10 out of 724 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 10 out of 724 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 5 out of 724 reviews" "
" "2 - Terrible 1%

9.8/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Uri Ever

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelent all
Stayed 4 nights in Feb 2023

6/10 Okay

Natalia

Stayed 8 nights in Feb 2023

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

MARLA, Nashville

Stayed 7 nights in Feb 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with exceptional service and excellent restaurants.
Stayed 5 nights in Feb 2023

10/10 Excellent

GHOLAM

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation

10/10 Excellent

Michele Denise, Wakefield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Most beautiful resort, amazing food and the staff go over the top to help you and make your stay incredible. Can't recommend this place enough. You won't be disappointed.

10/10 Excellent

tuan, san jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best service i ever got when staying on vacation Great food Strongly recommend to everyone
Stayed 2 nights in Nov 2022