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Palmaïa - The House of AïA Wellness Enclave All Inclusive

Photo gallery for Palmaïa - The House of AïA Wellness Enclave All Inclusive

Exterior
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
4 outdoor pools, free pool cabanas, pool umbrellas

Overview of Palmaïa - The House of AïA Wellness Enclave All Inclusive

VIP Access

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
  • Air conditioning
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha15 min walk
  • Popular LocationPlayacar Golf Club11 min drive
  • Popular LocationCenote Santa Cruz11 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)22 min drive

Room options

About this area

Playa del Carmen

Palmaïa - The House of AïA Wellness Enclave All Inclusive is located in Playacar Zona Hotelera, a neighbourhood in Playa del Carmen, and is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Spend some time exploring the area's activities, including outlet shopping.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 15 min walk
  • Playacar Golf Club - 11 min drive
  • Cenote Santa Cruz - 11 min drive
  • Playa del Carmen Maritime Terminal - 21 min drive
  • Xplor Theme Park - 26 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 5 min walk
  • Desayuno Don Juan - 15 min walk
  • Festival Grand Buffet - 5 min walk
  • Rosa Roja - 16 min walk
  • Turquesa - 4 min drive

About this property

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5-star luxury property located in Playacar Zona Hotelera
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club, Palmaïa - The House of AïA Wellness Enclave All Inclusive provides 2 poolside bars, a beach bar and a terrace. With a white sand beach, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a body treatment, a hot stone massage and a body scrub at Atlantis: Spa in the Jungle, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Mediterranean cuisine and ocean views. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as a cafe and a hair salon.
Other perks include:
  • 4 outdoor pools with free cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Free bike hire, a free beach club on-site and express check-out
  • Outdoor furniture, a porter/bellboy and a lift
Room features
All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and laptop-compatible safes.
Other conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • MAR DE OLIVO
  • LEK
  • UME
  • SU CASA
  • Eolo Beach Club

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Beach yoga
  • Free beach club
  • Free bike hire
  • Full-service spa
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Shared accommodations
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The dining venues at this property offer vegan menu items.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 630 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 55 lb per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Safety features at this property include window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at ?

As of 28 Mar 2023, prices found for a 1-night stay for 2 adults at on 23 Apr 2023 start from ₹43,087.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmaïa - The House of AïA Wellness Enclave All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 55 lb per pet. There's a fee of MXN 630 per pet, per night. Service animals are exempt from fees.

How much is parking at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Check-in is from 3:00 PM - 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Palmaïa - The House of AïA Wellness Enclave All Inclusive located?

Nestled on the beach, this Playacar Zona Hotelera property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Playacar Golf Club and Playa del Carmen Maritime Terminal. Quinta Avenida and El Camaleon Mayakoba Golf Course are also within 9 mi (15 km).

Palmaïa - The House of AïA Wellness Enclave All Inclusive Reviews

Palmaïa - The House of AïA Wellness Enclave All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 195 out of 218 reviews" "
" "10 - Excellent 89%
Rating 8 - Good. 12 out of 218 reviews" "
" "8 - Good 6%
Rating 6 - Okay. 5 out of 218 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 4 out of 218 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 2 out of 218 reviews" "
" "2 - Terrible 1%

9.9/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia V

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Wish they had a couple restaurants non vegan. Everything else was excellent! Will definitely visit again.
Stayed 7 nights in Mar 2023

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Kelen, Flower Mound

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. We loved it.
Stayed 5 nights in Mar 2023

10/10 Excellent

jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an awesome property
Stayed 7 nights in Mar 2023

10/10 Excellent

Nirali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 5 nights in Mar 2023

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel is extremely friendly and attentive. The food was delicious in every single restaurant (even the plant based dishes). There were plenty of activities to do during the day. The beach is just so beautiful and facilities are well cared for and enjoyable. However, I went to this hotel for the wellness concept and had in mind getting in the spa for pampering. I found all the treatments outrageously; around €400 for the cheapest massage (not even in a 5* hotel in Dublin or London). It destroyed my expectation and frankly found this as rip-off. The bar in the pool is not minded by the staff. I had to go to the restaurant or beach bar every time to get drinks. Also, the pool bar didn’t have tonic water for 3 days in a row, so I couldn’t get a basic gin/vodka tonic. Wine with dinners were not great and we would have expected betters options for the inclusive price. There is no entertainment at night and the music is turned off really early (9pm). Last drinks are 11pm. Lastly, there weren’t many fresh juice options but orange, the rest of options were processed juices. I think it went against the natural concept of the resort. With all this said, we truly enjoyed the resort but certainly would expect a bit more when paying these prices. To stay and additional night was more than 1275 USD.
Stayed 5 nights in Mar 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the food was excellent. I would definitely consider returning to this resort.
Stayed 7 nights in Feb 2023

10/10 Excellent

Kilman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The team working over there are fantastic, they not only provide best customer service but they transmit this calmness and vibe that immediately make you feel relaxed. The food and drinks are an experience, each bite you taste something different, the presentation is gorgeous. The only not so great things for us were that everything, even beach club, closes at 11pm, I know they don’t want to become a party hotel but one extra hour on the weekends at least ti enjoy that beautiful space would be ideal. Also, when you walk at night you still see a lot of dirty cups left behind, especially around the pool decks and most of all ok what seems to be an “abandoned area” called “plurge” pools. Beautiful area like everything on the hotel but both pools there were extremely dirty, not just leaves but plastic cups and even a SHEIN bathing suit protector, that was disgusting.
Stayed 3 nights in Mar 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to unwind and if vegan/vegetarian food was like this everyday, I could be converted!
Stayed 4 nights in Feb 2023