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Sandos Playacar All Inclusive

Photo gallery for Sandos Playacar All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
8 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Playacar All Inclusive

VIP Access

Sandos Playacar All Inclusive

4.0 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationMahi Golf Course19 min walk
  • Popular LocationPlayacar Golf Club5 min drive
  • Popular LocationXaman Ha Aviary6 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

About this area

Playa del Carmen

Sandos Playacar All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Mahi Golf Course - 19 min walk
  • Playacar Golf Club - 5 min drive
  • Xaman Ha Aviary - 6 min drive
  • Paseo del Carmen - 8 min drive
  • Playa del Carmen Maritime Terminal - 13 min drive

Restaurants

  • El Gran Taco - 5 min drive
  • Hot Casual Food - 6 min drive
  • El Hongo - 6 min drive
  • Fruta Madre - 7 min drive
  • Carnitas Merchant - 7 min drive

About this property

Sandos Playacar All Inclusive

4-star all-inclusive property located in Playacar
Located close to Playacar Golf Club and Xaman Ha Aviary, Sandos Playacar All Inclusive provides 18 holes of golf, free water park access and a nightclub. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in reflexology, hydrotherapy and a hot stone massage at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers yoga classes and aerobics classes; other things to do include archery, beach volleyball and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a return airport shuttle and 2 swim-up bars.
Other perks include:
  • 8 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and tour/ticket information
  • Coffee/tea in the lobby, meeting rooms and ATM/banking services
  • Guest reviews say good things about the family-friendly amenities, helpful staff and location
Room features
All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews say good things about the clean, spacious rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch plasma TVs with satellite channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Playa del Carmen
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Playacar
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Business-friendly
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Guest rating 3.5+
Guest rating 3.5+
All-inclusive resort
All-inclusive resort
Parking included
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4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Playacar All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Playacar All Inclusive located?

Located in Playacar, this beachfront property is next to a golf course and within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club and Paseo del Carmen. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

Sandos Playacar All Inclusive Reviews

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1036 reviews" "
" "10 - Excellent 35%
Rating 8 - Good. 296 out of 1036 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 169 out of 1036 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 137 out of 1036 reviews" "
" "4 - Poor 13%
Rating 2 - Terrible. 76 out of 1036 reviews" "
" "2 - Terrible 7%

8.1/10

Cleanliness

7.7/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Olivier Laurent

Travelled with family
Liked: Cleanliness, property conditions & facilities
The shuttles don't come around often enough and are often too full to get on, which is very inconvenient for a large resort. Also we booked an a al carte on our last night but the re4sturant was closed so we never got to enjoy it. A al carts are booked up for at least 4-5 days ahead of time so you can't get to enjoy them all. Would not go back
Stayed 8 nights in Jan 2023

8/10 Good

Nicole

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 9 nights, beautiful beaches, kids really liked the pools. About a15 minute walk from the family section to the beach with kids. Don't rely on the trolly, it's slow and full. Restaurants were good, but really hard to get into. Beer was cold, Sun was hot. Buffet was just ok. Kids club looked underwhelming but the kids loved it!

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The beach is beautiful. It is kept very clean and there is plenty of space for everyone. No fighting over chairs or position. Do not expect staff to go out of their way to help you. Tipping doesn’t seem to mean anything there, so I would advise not tipping unless you feel obligation. Stay away from the cart transport. It’s really only a 10 minute walk to the beach from the farthest rooms, and you won’t have to deal with everyone shoving each other for a seat. It was ridiculous how everyone was behaving trying to get on the shuttle. Food was good everywhere. But here is a huge tip: when you arrive, download the app for the hotel and book reservations to the specialty restaurants asap. Even if they show full, you can call and get on the waiting list, which worked 3 times for us. Resort staff will not tell you anything about how things work there when you arrive, so download the app straight away and you should have what you need to make the best of your trip. When we arrived, the reception had “no record” of our reservation, even though they had been emailing me confirmations regarding transportation and my stay before my arrival. After a stressful hour, we were finally given access to the room we had booked. It honestly felt like we were being taken advantage of, and I had to haggle just to get what I had paid for. They were “out of hacienda suites” and then apparently one appeared out of thin air when I pushed back. Find somewhere else to stay.
Stayed 7 nights in Jan 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worse one ever. Food wasn’t good at all. Doesn’t take much to make your guest happy, but they couldn’t even do that.
Stayed 5 nights in Jan 2023

8/10 Good

Natalya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to walk, so there is a place to walk here, but comparing how we were before, a couple of years ago, I would say that it has not gotten better, on the contrary, it has gotten a little worse.
Stayed 10 nights in Jan 2023

2/10 Terrible

ROBERT, LANGLEY

Travelled with group
Liked: Cleanliness, staff & service
Check in was not good. We booked 3 rooms 6 people, 2 people per room all inclusive. When we were checking in we were informed that only one room with 2 persons the other 2 were booked with only 1 person per room, so we had to pay a lot more money at premium rates.
Stayed 6 nights in Jan 2023

6/10 Okay

Sergey

Travelled with group
Liked: Staff & service
The unique thing was that the beach and the water in the ocean are excellent, we were not hungry, but there was not much seafood. The sauna became paid, although before that we were free. The transport that transports people was not enough, the influx of people was large and it was necessary to wait for a long time. Thanks to the service staff, they work perfectly. Thanks.

6/10 Okay

Joaquin Bernardo, Chicago

Travelled with family
Liked: Staff & service, amenities
Would not go back

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is outstanding! The staff at the Festival Restaruant Belinda and Iztel were incredible. The attention, the quality of the food was amazing. The only thing I didn't enjoy was seeing the recycling options were not the best. This is certainly an area of improvement. Perhaps offering more options to separate glass from.paper from plastic would be helpful. Other than that, my stay was great, I highly recommend this resort!

4/10 Poor

Kassidy

Travelled with family, Travelled with family and small children
Disliked: Staff & service
This property reeks of cheap. Cheap food, cheap, bottom of the barrel alcohol, zero pool-side service, just yuck. Pictures are better than reality. TONS of walking. No convenient with kids or families.