10/10 Excellent
Courtney
Travelled with partner
3 Feb 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beach vacation here!
Room-comfy beds, good hot water, very friendly cleaning staff, great patio with tropical plants and trees to view, wifi spotty at peak times. Very noisy hallway and room next door with adjoining door. Needed ear plugs to sleep.
Food- delicious options, good variety, love the fresh fruit, salads and seafood, stackable food like pancakes or tostadas were cold so we avoided them, plenty of guacamole and chips. You could bring lunch that is served by the pool, to the chaise lounges by the beach which was fun. We dont drink, but enjoyed cappuccinos in the pool bar or the bar by the main dining room.
Viva App-only for the restaurants. Dont try and book a massage or excursion on the app. Boy I had some frustration with this. Bamboo restaurant was delicious though simple menu.
Excursions- go to the desk in the lobby to book. Loved the snorkle and cenote trip, though only book if you are sure footed in the cenote walk. We saw turtles which was fun.
Gym-my husband went every day. Bring proper shoes which I did not realize was required.
Cab-its 150 mxp to town plus tip.
Shuttle-shout out to Juan Carlos for a friendly drive to the airport. Please tell him I'm sorry I goofed and under tipped him.
Beach-beautiful! Lovely to watch the sun rise and walk the beach. What a fun vacation. We would be happy to return!
Courtney
Stayed 5 nights in Jan 2023