Search Luxury Hotels in Cozumel

"Check in was very bad. Reserved a specific room which was not ready until after 4pm. Check in manager was very rude and raised her voice to me. My husband spoke to the hotel manager about it. We have stayed there 3 times so far for scuba diving but I will not be back."

"Just the problem is the top room make to much noise in the mornings"

"Had to move rooms 3 times. First one at no bathtub, which we requested ahead of time. Second room was by the large pool where you could here the boom boom of the bass through the wall. Ended up spending another $630 to get a room in the quieter "Preferred" area. This room was pretty nice. The rooms around the large pool only have a closet for clothes, with just a few hangers. No chest of drawers. Really silly. The preferred room was a bit better for clothes, but still not ideal. This room had a broken A/C, but they got it fixed on day 2. The food at the resort was OK in general, but nothing super flavorful. The snorkeling off the resort is pretty bad. Just a few fish near the pier, otherwise just sand, grass, and the occasional star fish. The 2 Hobie waves were next door at Sunscape, which is under construction. They had no sails, no attendant, and could not be used. Very disappointing. Everyone at the resort was very friendly and very helpful, but some have very strong Spanish accents, and were a little hard to understand. They definitely give you the feeling that they want you to happy, but the only OK food, bad snorkeling, and no sailing will not have me coming back."

"We had a very a good experience with all the staff from the pool. Especially Pepin a very helpful young man. He was very informative and a great personality. Staff from the restaurants need to be trained to help customers. They weren’t very tentative and friendly."

"The staff is always so friendly and helpful. The swim up bar is wonderful after a morning of diving. Beautiful sunsets visible while lounging around the pool and walking across the pedestrian bridge to the beach area. The restaurant staff treats you like family. Wonderful place to stay if you are looking for a place to eat, sleep, dive and relax!"

"Very loud construction at the hotel ongoing during week of May 4th."

"Had a great clean room all week staff was always helpful and nice ocean view exceptional from the adults only pool Great Vacation"

"A great property, with a well-balanced layout and activities. The only negative was the somewhat average food offered at all meals. There is room for improvement on that aspect, otherwise a lovely hotel. "

"Beautiful! Great place to stay. Nice staff, clean, nice beach. I will definitely return."