Search Hotels Near Palancar Beach, Cozumel

"My husband and I stayed here for a babymoon last week. My husband got so sick we had to pay to have medical staff treat him & prescribe antibiotics. We did not leave the resort during our stay so we believe it was something served at the restaurants. Our room was very clean but dated and had a lot of empty space. On our first day they did not have towels available for a while - after that we woke up early to get clean beach towels. There is ongoing construction, but it did not disrupt our stay. The area & beach is beautiful! It is rocky, but easy to walk in/out with water shoes. "

"Don’t waste your money staying here. Property has an old feel to it with a lot of upgrading needed. The room had to be one of the worst on the property. Only provided 1 chair in the room, graffiti on door lock, had to unplug fridge to plug in coffee maker to make coffee in room, housekeeping didn’t wipe down surfaces prior to us checking into room. Food wasn’t good at restaurants-cold, bland and they ran out of items. And the high pressure to sit through a “membership” sale presentation at the outset was off putting. Was supposed to be 90 minutes and lasted 3 hours. Upgrade promises for Preferred access made a month before arrival were not honored and requested Romance Package of flowers, sparkling wine and fruit (also prearranged) at check in was not done. Worst resort for our vacation that we’ve ever had. Hope this review saves someone else from massive disappointment for how much this place costs."

"The resort was nice. Great beach. Nice pools. Scuba shop was good and dive masters were great. Food at the resort wasn’t great other than the specialty restaurants but reservations are limited. A lot of the buffet food was cold when it should be easy to keep it warm. "

"Check-in was an absolute nightmare. I spent more time at the front desk in the first 24 hours that I did on vacation. It was sad, we had so many issues it’s undescribable. There were so many other people that have issues as well that we shared experiences. "

"We had a great star at this resort! The staff were amazing (shoutout to everyone that works here)! The pool and beach were fantastic, however I do have a major complaint - they need more sand on the beach volleyball court. Multiple people were smacking their knees and toes off of cement as there was the tiniest layer of sand over concrete. It’s been 4 days and my knee is still disgusting and won’t heal and it’s been cleaned and take care of properly. The food was good, but I was disappointed with how the smokehouse restaurant only had Americanized type food. We were excited for a nice steakhouse type (something more authentic, but pub style food) Resort was beautiful. A little confusing to get around at times, but it was a fun challenge at first Rooms are nice, but the bathroom has no fan or windows that open - you can hear everyone doing their business in there and it smells up the whole room. Not having windows that open also caused our stuff to be damp and musty smelling. Beds are comfy "

"Did not like that there was too many mosquitoes. Got bitten way too much."