Search Green Hotels in Riviera Maya

"THEY STOLE MONEY FROM OUT ROOM / NOS ROBARO NUESTRO DINERO DEL CUARTO no one did anything about it !!! do not stay in this hotel !! the manager even said that they knew of more people that had the same issue but did t know what was happening !! they went through my wallet and my husband’s wallet and took all of out cash !!!"

"The staff was polite and friendly. The room was clean. The buffet was good . The restaurants just ok."

"The entertainment staff were excellent. Francisco at the pool buffet was also amazing. Loved the pool area too."

"Beautiful grounds and lots of wildlife. Food at the buffets was hit and miss. Steakhouse restaurant was great! Some staff were very polite and helpful, and some seemed like the guests just being there was a burden. Sargassum had made its way past the barrier a couple days into our stay, but the staff worked hard for a few days to get the beach area cleaned."

"Group of 9, Apr 11-18, 2026. We just returned from our stay, and all of us wish we were still there. I will start by saying this was my favourite all-inclusive experience ever. Staff- amazing! Food- amazing! Cleanliness- amazing! Room- amazing! Property/amazing! Beach/pools- amazing! Expedia pictures don’t do it justice. A fantastic adults-only / all inclusive experience! "

"Food was delicious. Plenty of activities to do. Staff very friendly and on point. Pool was clean. "

"Yes and yes"

"The staff was very nice, but lack communication skills on how the resort works for first time visitors to an all inclusive resort. Example… 1. We paid extra for the concierge/butler service and never meet one of them. 2. Still couldn’t get a reservation to a restaurant until our last night til 9:00 pm. They are building a new hotel next to the Hyatt and they start work at 7:30 each morning. It’s no where noted that construction was taking place. The rooms are super clean and the housekeeping works really hard. Spa was really nice and they will provide transportation by golf cart to it, but again they lack communication skills to let you know how it works. "

"Bed bugs!!! Rude staff"