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"This was our fourth visit to the resort. We were initially hesitant to return since our previous experiences had been somewhat bland. However, this time was completely different — from the moment we arrived, we truly felt the warmth and hospitality. Samantha made our check-in seamless and even arranged for us to get our rooms earlier than expected. She was very thorough in explaining all our VIP perks. We received a pink wristband that granted us access to the three sister resorts, which was a wonderful bonus. Thank you, Samantha, for your exceptional service! Alondra made magic happen for our Sofía and arranged for a late checkout. Thank you, Alondra, for your extraordinary service! Tomas and Mauricio (Kukulcan), Eddy (Portofino), and Fabian (Akumal Buffet) went above and beyond to make Sofía's birthday extra special. We truly appreciate the kindness and attention they showed us. We also visited BPG Akumal and BPG Tulum, and each resort had its own unique charm. Our granddaughter especially enjoyed the waterpark at BPG Coba, the beach at Akumal, and the pool at Tulum. The grounds were immaculate, the beach was beautiful, the pools and rooms were spotless, and the food and drinks were fantastic. We’re already looking forward to returning!"

"The staff all went out of their way to go above and beyond and they really helped us with our shuttle issues from another company. "

"Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back. "

"Great "

"Great service at all the bars and restaurants!"

"We came here for our honeymoon. It was relaxing and everyone was friendly. Plenty of dining and bar options. Would go back! Definitely bring some bug spray!"

"The property was amazing it was so relaxing and welcoming. All the staff was very helpful except one staff at the buffet was kind of short but other than that all the other staff was wonderful we wanted to take some of them home with us especially Adriana. The staff at the Peruvian restaurant gave us the best service we have ever had at any restaurant. We went there on our anniversary and had such a special intimate time. I plan to go back. We really wanted to call out the Peruvian staff by name because they were so wonderful and we lost the card that had their names on it. We stayed September 13th through the 21st so it should be pretty easy for the resort to figure out the wonderful staff that we had. I hope all of the staff gets paid very well as it was superb service."

"Lovely stay"

"Great, spacious, clean, friendly place to stay. The beach had sargasso, like all the beaches on that area during that time. We had the chance of seeing the turtles come to the sand to laid there eggs. It was amazing. "