8/10 Good
Estelle
Travelled with partner
29 Mar 2023
Liked: Staff & service, amenities, property conditions & facilities
Check in was not the most satisfactory experience as room upgrade was not honored and nothing else was offered. Due to a wedding on the first night, it was quite loud when we were trying to get some rest as we started our day at 3am. I specifically asked for a quiet room on my reservation and during check in. Unfortunately it doesn’t not seem to matter enough for them to give us a room that is further away from the wedding party. The property shows its age, which is a bit surprising for an 6-year-old property. There was a sizable nail hanging on top of our balcony sliding door. Most staff are excellent and courteous. The beach is the most disappointing part of the resort. It seems that the seaweed was not cleaned for a long time that some of them are rotting and smelly. We saw the hotel had a backhaul cleaning the seaweed on the beach. It doesn’t seem to be the most efficient equipment to do the job. Next door resort has the special machine that just rolled up the seaweeds. We have also seen the same machine used at Banyan Tree and Andaz in Mayakoba. We would strongly recommend the hotel invest in the proper equipment to clean up the beach as it is a beautiful beach. The backhaul also takes sand away from the beach. Sometimes a cheaper solution would end up costing more later on.
Estelle
Stayed 2 nights in Mar 2023