2/10 Terrible
Diani
Travelled with partner, Travelled with group
27 May 2023
Disliked: Cleanliness, staff & service
Diani
Stayed 1 night in May 2023
Choose dates to view prices
Hard Rock Hotel Riviera Maya - All Inclusive
Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive
Overview of Hard Rock Hotel Riviera Maya - All Inclusive
VIP Access
Hard Rock Hotel Riviera Maya - All Inclusive
8.2 out of 10 Very good
8.2/10 Very good
Popular amenities
- On private beach
- Pool
- Hot tub
- All-inclusive
- Spa
- Pet-friendly
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
Explore the area
- Blu Riviera Maya16 min walk
- Dolphin Discovery8 min drive
- Kantenah Lagoon10 min drive
- Playa Del Carmen, Quintana Roo (PCM)20 min drive
Perks for members at select top-rated stays
Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Room options
About this area
Puerto Aventuras
Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Ecopark Kantun Chi. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
What's nearby
- Blu Riviera Maya - 16 min walk
- Puerto Aventuras Golf Club - 6 min drive
- CEDAM Museum - 7 min drive
- Dolphin Discovery - 8 min drive
- Kantenah Lagoon - 10 min drive
Getting around
Restaurants
- Restaurante Ipanema - 7 min walk
- The Market - 10 min walk
- El Abuelo - 9 min drive
- Zen - 10 min walk
- Toro Steak House - 8 min walk
About this property
Hard Rock Hotel Riviera Maya - All Inclusive
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkelling
Land activities
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties
Awards and affiliations
Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Languages
English, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self-parking on site
- Free valet parking on site
- Wheelchair-accessible parking available
- 24-hour return airport shuttle (surcharge)
Food and drink
- 9 restaurants and 2 coffee shops
- 7 bars/lounges, 1 swim-up bar and 1 poolside bar
- 24-hour room service
- Coffee/tea in a common area
Restaurants on site
- The Market
- Pizzeto
- Frida
- Ipanema
- Zen
Things to do
- 18 holes of golf
- 2 outdoor pools
- 2 outdoor tennis courts
- Basketball
- Billiards/pool table
- Children's pool
- Fitness centre
- Full-service spa
- Kayaking
- Mini golf
- Nightclub
- Sauna
- Shopping
- Hot tub
- Steam room
- Tennis
- Volleyball
- Ziplining
Family friendly
- 2 outdoor pools
- Babysitting (surcharge)
- Children's pool
- Free children's club
- Free rollaway/extra beds
- Corner/local shop
- Mini golf
- Snack bar/deli
- Supervised childcare (surcharge)
Conveniences
- ATM/banking services
- Lift
- Gift shop/newsstand
- Corner/local shop
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Golf cart
- Golf clubhouse
- Golf clubs
- Golf lessons with a pro
- Hair salon
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Business services
- Business centre
- Computer station
- Conference centre (87823 square feet of space)
- Meeting rooms
Outdoors
- Beach umbrellas
- Garden
- Private beachfront location
- Terrace
Spa
- 50 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - sports
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (selected rooms)
- Lift
- Handrails in stairwells
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible (may have limits)
- Wheelchairs available on site
More
- Beach towels
- Designated smoking areas (fines apply)
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free rollaway beds
- Premium bedding
Bathroom
- Dressing gowns
- Designer toiletries
- Hairdryer
- Jetted bath
- Private bathroom
- Rainfall showerhead
- Separate bath and shower
- Towels
Entertainment
- Flat-screen TV
- Premium channels
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
Outdoor space
- Balcony
More
- Access via exterior corridors
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Separate sitting area
- Slippers
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Policies
Check-in
Check-in from 3:00 PM - 5:30 AM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 per room (up to 40 lb per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free rollaway/extra beds!
Payment types at the property
Important information
Optional extras
- Airport shuttle fee: USD 68 per person (return)
- Pet fee: USD 150 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
Property is also known as
All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
Frequently asked questions
Hard Rock Hotel Riviera Maya - All Inclusive Reviews
Reviews
8.2
Very good
8.7/10
Cleanliness
8.5/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.1/10
Eco-friendliness
Reviews
2/10 Terrible
Diani
Travelled with family, Travelled with partner, Travelled with group
24 May 2023
Disliked: Cleanliness, staff & service, property conditions & facilities