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"Very clean and the staff were great! I would say the resort felt closer to a 4 star vs 5 but it was great value for the price and they had amazing shows in the evening (like the fire show). We had a great time. "

"The resort was beautiful. Showers were all over the place either or hot or Cold"

"Wonderful attentive staff. Restaurants à la carte great and delicious. Buffet ranging from local food to Chinese to even poke bowls and sushi. The rooms clean and well stocked . Our favorite restaurant was the Italian The only little thing that could be improved would be the check in. It took way too long and after a full day of travelling all you want to do is get to your room and start to relax. The idea of a pre check in was wonderful but was not used at all in the end. Viva playa del Carmen. The power snorkel at xelha was toooo much fun."

"Everything was excellent "

"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort. The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind boggling and just not necessary!! We had 1 good meal at al la cart and that was the filet at Le Gourmet, it was very good. I know it’s hard to feed that many people but I have been to a few all inclusive and food wise this was the worst. Cobá buffets is the worst of all, akumel is a little better, tequila buffet was horrible and telum was bad too. (Sorry to be so negative) The transportation shuttles à la Mexican style were a bit challenging too. Sometimes waiting up to 40 min to get from one resort to the other. Staff is awesome, they made us change rooms and all was taken care of, we had to get a bed for one of the kids it was there within 40 min. All that was great. No real beach to say, not like other resorts, very rockey and sparse. "

"This trip exceeded our expectations. We were greeted at the resort with a drink and easily checked in. We did check in an hour early and we had the option to pay $100 or explore the resort (we did this option) "

"Yes"

"Spacious and clean room, nice pool and jacuzzi. But check-in experience lengthened by invitations to a sales pitch. The food and drinks in the hotel restaurants were underwhelming, poor quality even the simplest classic cocktails."

"The rooms were very clean, staff was very friendly and helpful, outdoor pool was nice. There is no beach front and the seaweed has taken over what is there. The common areas were not busy at all, this may be due to part of the resort being residential. Overall a good resort. "