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The Royal Haciendas All Inclusive

Photo gallery for The Royal Haciendas All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers

Overview of The Royal Haciendas All Inclusive

VIP Access

The Royal Haciendas All Inclusive

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min walk
  • Popular LocationQuinta Avenida10 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationMamitas Beach11 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Located on the beach, The Royal Haciendas All Inclusive is in Playa del Carmen Centro, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Travelling with kids? Consider Cenote Chaak Tun and Xaman Ha Aviary. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with ecotours.

What's nearby

  • Cenote Chaak Tun - 10 min walk
  • Quinta Avenida - 10 min walk
  • Central Square - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach - 11 min drive


  • Burger King - 3 min walk
  • Cheester Es Pasta - 3 min walk
  • El Sabor Mexicano - 2 min walk
  • Antojitos Playa del Carmen - 3 min walk
  • El Gusto Jarocho - 3 min walk

About this property

The Royal Haciendas All Inclusive

4-star all-inclusive property located in Playa del Carmen Centro
Playa del Carmen Main Beach is located near The Royal Haciendas All Inclusive, which provides a return airport shuttle, 2 poolside bars and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, sunloungers and beach umbrellas. Indulge in a body wrap, a massage and a body treatment at Royal Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Enjoy the health club, as well as activities, such as snorkelling, basketball and kayaking. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a corner/local shop and a terrace.
Other perks include:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free valet parking
  • Free bike hire, 2 outdoor tennis courts and express check-out
  • ATM/banking services, coffee/tea in reception and a porter/bellboy
  • Guest reviews say great things the helpful staff, first-rate property condition and location
Room features
All 252 individually furnished rooms offer perks such as 24-hour room service and laptop-compatible safes, in addition to amenities such as free WiFi and air conditioning. Guest reviews highly rate the size rooms at the property.
Other conveniences in all rooms include:
  • Shower/bath combinations, free toiletries and hairdryers
  • 43-inch HDTVs with satellite channels
  • Wardrobes/cupboards, balconies and recycling

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities


Land activities

Fitness facilities
Tennis lessons


Water fitness


On-site entertainment and activities
On-site live performances
Theme parties


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 hot tubs
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Corner/local shop
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Corner/local shop
  • Gift shop/newsstand
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • Body treatments
  • Body wraps
  • Facials
  • Hot tub
  • Massages
  • Sauna
  • Steam room


  • Lift


  • Beach towels
  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress


  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels


  • Satellite channels
  • 43-inch plasma TV

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony


  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Similar properties



Check-in from 4:00 PM - midnight
Express check-in available
Minimum check-in age - 25


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.72 per accommodation, per night
  • Sanitation services: USD 3.89 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 146 per vehicle (roundtrip, maximum occupancy 10)
  • Airport shuttle fee per child: USD 146 (roundtrip), (from 1 to 18 years old)
  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

Does The Royal Haciendas All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 28 Mar 2023, prices found for a 1-night stay for 2 adults at on 15 Apr 2023 start from ₹26,057.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Haciendas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Haciendas All Inclusive?

Valet parking is free at this property.

What time is check-in at The Royal Haciendas All Inclusive?

Check-in is from 4:00 PM - midnight.

What time is check-out at The Royal Haciendas All Inclusive?

Checkout is at 11 AM. Late checkout is available for USD 600 (subject to availability).

Does The Royal Haciendas All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 146 per vehicle applies.

Are there all-inclusive benefits at The Royal Haciendas All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.




Rating 10 - Excellent. 617 out of 1000 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 247 out of 1000 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 77 out of 1000 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 36 out of 1000 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 23 out of 1000 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




6/10 Okay


Travelled with family
Liked: Property conditions & facilities
I didn't like that the service was super slow. Most importantly for the buffet there was food that you could not just get yourself, someone had to give it to you, when they did they were very unpleasant and would give you the smallest serving and when you would ask for more, they were more unpleasant.When the shuttle takes you to the Centro, they should give you a piece of paper with a small map or at least the names of the streets where they drop you off, so you have the information to get the shuttle back to the hotel. Nice place, but not my best vacation.
Stayed 5 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great resort!! Had everything we need and more, definitely will be coming back and staying again
Stayed 5 nights in Mar 2023

10/10 Excellent

Diane Marie

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We really loved pretty much everything about the property with the exception of the private restaurants not easily accessible unless you're a member. The staff and grounds were phenomenal, the beverages were fantastic, the buffet was good with different themed nights, and everything is very accessible with a shortvwalk. The beach workers were amazing and some of the hardest working individuals I've ever met. We would definitely go again.
Stayed 7 nights in Mar 2023

10/10 Excellent

Kimberly Reynolds

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Loved The Royal Haciendas. This was our second time at this resort and it won’t be the last.
Stayed 7 nights in Mar 2023

10/10 Excellent

Tracy, St. Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has everything you could ask for and more. The restaurants have excellent food and the Buffet is always serving something new. The pools are beautiful and the aqua Zumba was especially fun. Kudos to Charlie and Jared for their enthusiasm. We also appreciated Juan who served drinks and food right to our beach chairs! The shuttle to and from town is easy and convenient. Nothing bad to say about Royal Haciendas!
Stayed 8 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit to the Royal Haciendas. We truly like everything about staying here. The staff is so kind and they do everything that they can to ensure a quality stay. The facility is laid out in a convenient pattern. The beach is clean and enjoyable. The food is remarkable. We highly recommend the Royal Haciendas and we will be back.
Stayed 4 nights in Mar 2023

10/10 Excellent


Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First time here and my family and I found everything to be great. Staff, facilities, rooms, food we're all terrific. Definitely not a party resort, but still plenty of places to get a drink and have fun. Great for families (8 & 6 year old). *Only minor negatives: 1. Getting good times for dinner reservations is tough, but even the 5:00 & 9:00 spots available are well worth it - food and service were excellent. 2. Ocean isn't the best, a lot of debris and tree roots/stumps in water. The beach itself is very nice with great sand, and they are battling the sargassum problem like all resorts. No smell whatsoever due to the workers they have removing it all day. 3. We did have to move rooms mid trip, which we were aware was a possibility before booking. Other than not really being able to fully unpack upon arrival, it was a relatively seamless process that didn't require much on our end or interrupt our day. We would absolutely go back to Royal Haciendas!
Stayed 6 nights in Mar 2023

10/10 Excellent

Patrice Lease

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything from the room to the facility to the staff and activities were awesome. There was a storm before we got there and the beach was eroded but there was constant work on it to get the seaweed cleared, etc the whole time....hopefully it will come back. So really no beach time, but everything else was spot on.
Stayed 8 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and personal are very friendly
Stayed 5 nights in Mar 2023

10/10 Excellent


Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back yesterday was amazing! Kids had a lot of fun (6 and 9) especially at the kids club. They loved participating at all the activities..some were extra $(6$US for t-shirt) (key chain, tye die t-shirt, pillow making, bag, dream catcher, bingo, picture frame). They had a theme night every day. The girls were nice..Johana, Aimee and especially Michelle! Resort was very clean. They were always cleaning everything..was really impressed. There’s 2 restaurants and 1 place with buffet (different every day), no show at night but have different activities for adults (karaoke night, casino night). The room we had was huge with full kitchen, 1 closed room and jacuzzi on balcony. There’s a market where they sell food and souvenirs, a tennis court. We didn’t really stay at the beach because of seaweed. Also the beach was small but we spent a lot of time at the pool with swim up bar. Resort is divided in 2 with 1 big pool on each side, kids pool with slides. One side has a pizza oven place. They also have ceramic paintings to do for extra cost near the pool. We went to Playa 5th avenida with cab for 18$ US to go and 18$ US to come back but they also had free shuttle bus that leaves at certain hours but to come back is 50 pesos if not mistaken to come back. There’s also a photographer taking pictures for 14$ US/picture. I highly recommend, especially for kids!
Stayed 7 nights in Mar 2023