Search Hotels Near Xel-Há Park, Tulum

"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"Resort is a lot of fun and coba is solid even though you don’t have access to the rest of the property without spending more on a bracelet. Room was solid but they didn’t have a king bed so they offered to push our two small beds together (which didn’t happen so we did it ourselves). The mini fridge in the room also wasn’t working so coming back to the room was underwhelming from not having cold drinks in our area. The staff was great and everyone was extremely kind to us and helpful so there are no complaints there. The buffet was good and the drinks were great with a solid selection for both which was nice. "

"It’s listed as a 5 star but it’s more of a 3 star resort. Food was mediocre at best. After our stay in Princess Yucatán in Sept 2025 (which is a luxury 5 star resort with exquisite food), we were excited for the food and the restaurants, but it was such a let down. Buffets were bad to mediocre. The steakhouse was so terrible. Now saying that, the à la cartes are better quality. The Alux was the best and most delicious food I had there so I would recommend that restaurant. The seafood is good, Maiko was good, the smoked BBQ was good, Brazilian was ok. We also had 2 stomach aches during our stay. Could be attributed to food quality and cleanliness. Oh and nothing is open late. Buffets and room service are closed at 10:30pm. There is a snack bar open till 1am. And breakfast ends at 10:30am. The room was very basic and only had a bed sheet, no comforter. You had to request blankets and they were flannel blankets. You could hear the music from the pool blaring at 11am. So no sleeping in if that’s your thing. Beaches are meh. Lots of seaweed or rocky. I got a bunch of sand flea bites all over my legs (about 40 of them), so bring bug spray. Aside from that the rest is good. Beautiful pools, lots of activities to do in each resort and I still had fun and a great experience. Oh, and the crowd is older so if you wanna party you have to go to the other resorts, mainly Tequila, Coba and La Hacienda. Great place for drinks, pools and activities but not for food. Hope this helps."

"Very clean, great food, wonderful to have access to pools, kayaks, and tours right from within the property."

"I would not come back to this resort. Food: - buffet has repeat food and nothing was really good. All dishes are just so so. The taste is plain ….half of the buffet are steamed, fried or grilled vegetables. The juice seemed like it was mixed with water. The fruit quality is bad most of the time, and there are not a lot of options. - Drink: you can feel they are using cheap ingredients - restaurants: french restaurant closes every other day. Italian restaurant showed it was opened on Thursday but when we came, they said it was closed. Seaside grill restaurant closes on weekends and Monday. Only Asian restaurants opens whole week but sushi restaurant doesn’t have a lot of seat, and one of asian restaurants charges extra $20. Rooms: old but clean however, resort was having construction next to my friend room in the middle of the week but did not inform them in advance. The sound was loud and from 9-5, when my friend asked they said there were no room to change and ask if my friend would like to change hotel. The resort kept sending us VIP package but honestly it sounds like scam."

"The hotel grounds are quite rundown and many areas are in need of repair: Steps falling apart Concrete on bridges overate pool falling off Roofs with blue tarps Our hotel Our room only has a couple available electrical outlets Our room was poorly lit - terrible lighting Our buffet ran out of food daily - breakfast and lunch Just to name a few things "

"The staff, accommodations, and amenities were outstanding!"

"Best resort ever!!! Pure luxury. Staff excellent"

"The stay was great"