Search Luxury Hotels in Tulum

"Wonderful resort, excellent food, and plenty of activities to enjoy. Highly recommended the Chef’s Table (thanks to Omar and Roberto). Beautiful beach and sea for the snorkeling. "

"We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to...

"Everything about this hotel is amazing! You’ll never be disappointed staying in jashita! "

" My friends and I booked a trip to Tulum, and we used hotels.com to find a condo near the beach. Overall, we were very satisfied with the location, service, and condition of the condo. Initially, our first condo had no working Wi-Fi. Our contact, Lenin, was very helpful and immediately sent workers to investigate. Because it was going to take a couple of days to get the Wi-Fi working, he offered to move us to another condo. It was in the same complex, but a different building. It was honestly...

"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "

"Großes arparment gemütlich eingerichtet man fühlt sich wie zu Hause mit Waschmaschine und Trockner und der gut eingerichteten kueche. Leider war es kein poolblick und sauber machen muss Mann selber Wie beschrieben Putzfrau kommt einmal pro Aufenthalt stimmt nicht."

"No toiletries, no warning of how to check in because there is no staff, no food, no transportation. "

"Excellent value for the price. Beautiful, spacious apartment down the street from the national park/preserved rainforest. Two roomy bedrooms and bathrooms, full kitchen with dishes for up to six, comfy living room, laundry room, lovely patio, two terraces, access to rooftop hacienda and large pool with plenty of lounge chairs. Nit-picky things I'd like to see changed: Plenty of towels but no wash cloths; spotless oven and stove with plenty of stovetop cookware but no bakeware. TVs were mostly...