Search Hotels Near Palancar Reef, Cozumel

"I do not want to reflect this on the staff at all as all personnel were extremely helpful attentive and friendly. But there are things that are needing improvement. The food was terrible 😭breakfast lunch and dinner was yucky! The only saving grace was the hibachi . Only buffet for breakfast and lunch and if you are Lucky to get a reservation at a a specialty restaurant at night . That’s the only à la carte ordering. The property needs updating and remodeling all around my shower head was hanging on the wall and we had to make it work with the in shower clothes line just as one example. The couple we went with had sewer water back up into their bathroom because of the rain. No one tells you that this resort isn’t even finished! There is a section that has unfinished hotel pads . The lobby has couches without cushions so upon entering you are Already scared of what the heck 5k has purchased."

"Beach was beautiful, but if you have a child the food options are very limited. "

"The location itself was stunning. The grounds are maintained well and the beach was very clean. The food served at both the buffets were surprisingly good (except for the deserts). The cocktails were not made well. Our air conditioner in our room only worked on low and wouldn’t get the room colder than 25 Celsius which is better than nothing considering the heat. The nightclub room wasn’t open every night and the air conditioning in there was working well either. The bar in the nightclub was not operating at the time of our visit. The spa wasn’t fully staffed so we were never able to make an appointment. "

"The all resort was really run down. The restaurants food was mostly bad."

"The Bar offerings don't meet the expectations for this category. Located coffee shop: A single coffee station in the lobby is inconvenient for those spending the day at the beach or pool."

"Did not like that there was too many mosquitoes. Got bitten way too much."