Tulum Beach Holidays

The property was clean and beautiful. Food excellent, but what stood out most for us was the incredible customer service Rodrigo at the front desk provided. It was my birthday, and he made it extremely special, from offering upgrades for a beachfront room, along with other niceties. He was simply amazing. Entertainment was also good.

My only problem was that we did not get the room we paid $800+ extra (about double the standard rate) to get for our honeymoon. Staff tried to make it right but I’m disappointed and feel misled. However everything else was a 5 star experience. The resort is gorgeous, loved the location l, and the staff was friendly - especially the restaurant staff. Speaking of the restaurant l, the food was insanely delicious. I would highly recommend Mi Amor. Just be aware you might not get the room you paid for by looking at photos.

The property was clean and beautiful. Food excellent, but what stood out most for us was the incredible customer service Rodrigo at the front desk provided. It was my birthday, and he made it extremely special, from offering upgrades for a beachfront room, along with other niceties. He was simply amazing. Entertainment was also good.

My only problem was that we did not get the room we paid $800+ extra (about double the standard rate) to get for our honeymoon. Staff tried to make it right but I’m disappointed and feel misled. However everything else was a 5 star experience. The resort is gorgeous, loved the location l, and the staff was friendly - especially the restaurant staff. Speaking of the restaurant l, the food was insanely delicious. I would highly recommend Mi Amor. Just be aware you might not get the room you paid for by looking at photos.