2/10 Terrible
Samuel
Travelled with partner
18 Jan 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
You should go to this hotel if all your care about is its beauty. But, everything else was terrible.
There is basically no staff available. Check in took forever. When you call the front desk nobody answers. There is a crazy ritual where the entire hotel wakes up between 6 am to 7 am to get a chair at the pool or beach because there are literally not enough places to sit, even at the beach. So, you hear slamming doors for an hour each morning as people go in and out of their rooms.
I opted for the Sunrise room which infers a view. Instead, you are just on the ground floor with a view of the plants in front of the pool. That was a waste of money.
The food is mediocre at best and there is no option to have dinner without a reservation.
The staff is super nice but when you complain or mention these issues their reaction is so obvious that everyone has complained about the same thing. When you talk to other guests they all say the same thing.
There are virtually no activities. The only fun aspect was the daily water aerobics. The pool is freezing and the hot tub is barely warm. I have never seen a resort where the pools were virtually empty all the time.
It is definitely a resort that seems to cater more to senior citizens. What was weird was that we met many that have come their for years. Why? They all mentioned the same issues but they seemed to have this strange loyalty to the place.
Don’t book this place!