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Riu Palace Mexico All Inclusive

Photo gallery for Riu Palace Mexico All Inclusive

Property grounds
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha1 min walk
  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationMahi Golf Course3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Room options

About this area

Playa del Carmen

Located on the beach, Riu Palace Mexico All Inclusive is in Playacar, a neighbourhood in Playa del Carmen with good shopping. Quinta Avenida is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Travelling with kids? Consider Xaman Ha Aviary and Xenses Park. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 1 min walk
  • Paseo del Carmen - 28 min walk
  • Playacar Golf Club - 2 min drive
  • Mahi Golf Course - 3 min drive
  • Xaman Ha Aviary - 4 min drive

Restaurants

  • Desayuno Don Juan - 5 min walk
  • Rosa Roja - 1 min walk
  • Turquesa - 7 min walk
  • Starbucks - 3 min walk
  • Cupcake Cafe - 10 min walk

About this property

Riu Palace Mexico All Inclusive

4-star all-inclusive property located in Playacar
A free breakfast buffet, a swim-up bar and a poolside bar are just a few of the amenities provided at Riu Palace Mexico All Inclusive. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a massage at Renova, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature Italian cuisine and more. Aerobics classes are offered at the health club; other things to do include kayaking, windsurfing and surfing/body boarding. In addition to shopping on site and a cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, tennis courts and express check-out
  • A lift, motorised watercraft on-site and massage treatment rooms
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 434 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews speak well of the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 24-hour room service
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 6 restaurants and 1 coffee shop/cafe

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's club
  • Children's pool
  • Playground
  • Separate living room

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • A meeting room
  • Computer station

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Riu Palace Mexico All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Riu Palace Mexico All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Mexico All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Palace Mexico All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Mexico All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Mexico All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, tennis and more.

Where is Riu Palace Mexico All Inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida and Playa del Carmen Main Beach. Mahi Golf Course and Xaman Ha Aviary are also within 1 mile (2 km).

Can I cancel my reservation for free at Riu Palace Mexico All Inclusive and receive a full refund?

Yes, Riu Palace Mexico All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Palace Mexico All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Riu Palace Mexico All Inclusive Reviews

Riu Palace Mexico All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews" "
" "10 - Excellent 61%
Rating 8 - Good. 243 out of 1000 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 83 out of 1000 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 34 out of 1000 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 26 out of 1000 reviews" "
" "2 - Terrible 3%

9.1/10

Cleanliness

9.3/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Good

Tamara Jolene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and service. My room smelled alittle musty but they were always maintaining while there. Overall a wonderfull experience.
Stayed 3 nights in Mar 2023

10/10 Excellent

Nichole Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best time at RIU Palace Mexico! Highly recommend!
Stayed 6 nights in Mar 2023

6/10 Okay

EMILY

Liked: Staff & service
Stayed 6 nights in Mar 2023

10/10 Excellent

Leorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

6/10 Okay

Ugurcan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time with our family and friends. The staff is great at every level. Everyone staying there was respectful of everyone else. Just a great place.
Stayed 6 nights in Mar 2023

10/10 Excellent

Alina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly outgoing respectful staff. Hotel is kid friendly as well, has a kid pool, playground area. In the evening time they also have a little program for the kids. Also at night they are thoughtful of people who want to sleep, so the music bands aren’t playing all night which was really nice.
Stayed 8 nights in Mar 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

berend

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is beautiful. The staff is amazing. We traveled with 10 people and never had trouble eating as a group. The food was delicious with so many options. The beach is gorgeous. The only issue was the privacy between the bathroom and the bedroom, especially when sharing with teen children. One room had a curtain by the tub that really did help with privacy but this was not in all rooms.
Stayed 7 nights in Mar 2023

10/10 Excellent

Jon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The freedom to enjoy everything as you like was great. The restaurants in the evening are very enjoyable and surprisingly not very busy as for some reason most people chose the buffet for dinner. The buffets did have an amazing amount of food and definitely choices to make everyone happy.
Stayed 4 nights in Mar 2023