Search Palaces in Playa del Carmen

"June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE...

"Great place to stay! "

"All great, perfect location "

"The pools here are amazing. The entire atmosphere is just wonderful. The restaurants are top notch! "

"This property was beautiful on the outside with a great pool scene. It is also conveniently located just steps away from Playa Mamita Beach and 5th Avenue. HOWEVER, internally, the room was quite run down and dirty. Many electrical outlets didn't work. The entire hotel's water was shut of during the middle of the night secondary to reportedly repeated water pump failures explained to me by the manager of the property. There was no blackout curtain to the large sliding door to the balcony. There...

"Very nice place to rest"

"Hotel was clean, centrally located, and the pool was gorgeous!"

"Great Hotel, one of my favorites! I’ll be back !"

"The hotel is in a perfect location. Clean rooms great staff plus you have all the options… close to clubs, the beach and steps away from 5ta avenida where everything is at. Perfect hotel for a family trip."

"Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation."

"We had a lovely stay here! The rooms were clean and well maintained, the pool was great, and the staff were very kind and helpful!"