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Hotel Autentico Vertical Playa Del Carmen

2.5 star property
Guests relax under beach umbrellas or enjoy panoramic views from the rooftop retreat at this tranquil, adventurous hotel near Playa del Carmen's shores.

Choose dates to view prices

Auténtico Vertical Playa del Carmen is conveniently located near Mamitas Beach and Playa del Carmen Main Beach. Enjoy the rooftop retreat, outdoor pool, and free bike rentals. The attentive staff offers helpful service. Amenities include dry cleaning and high-speed WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 4 April 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number VS220427BS0

Frequently asked questions

Does Hotel Autentico Vertical Playa Del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Autentico Vertical Playa Del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Autentico Vertical Playa Del Carmen?

Hotel Autentico Vertical Playa Del Carmen doesn't offer parking.

What time is check-in at Hotel Autentico Vertical Playa Del Carmen?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Autentico Vertical Playa Del Carmen?

Checkout is at noon.

Where is Hotel Autentico Vertical Playa Del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 137 out of 213 reviews
Rating 8 - Good. 49 out of 213 reviews
Rating 6 - Okay. 12 out of 213 reviews
Rating 4 - Poor. 8 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

Reviews

Verified

10/10 Excellent

Roger L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and conveniently located. Great stay
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great location.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. We loved the roof top pool area and the convenient location .
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Suha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, helpful staff and clean
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Andres Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
A little hidden gem in Playa del Carmen great rooms and locations staff super friendly
Stayed 1 night in Oct 2023
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great hotel no hot water.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great property, good amenities, good service.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Chazz

Liked: Amenities, property conditions & facilities
Definitely will stay again.. Great customer service and place is really nice and unique.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, Cool artwork and staff. What a great stay! ☺️
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
staff very friendly, the room was clean. definitely recommended. Will stay there again
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Professional service Secure
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by the size of the room. Great location and price.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel stay.

The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Julee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean room

Comfortable, clean room. Will use again when we are in town.
Stayed 1 night in Feb 2025
Verified

8/10 Good

LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a tiny place but quiet and safe. Clean and modern.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and exactly as described
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.
Stayed 21 nights in Dec 2024
Verified

10/10 Excellent

Teniqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Mitzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo fun

I liked the hotel and the area.. Aldrich at the front desk was such a nice, friendly, welcoming person. He always had a smile and a kind word. The hotel was in close proximity to restaurants and shops. I felt safe and enjoyed my stay at this nice quiet boutique hotel
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Lee-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great for what I needed. Could walk to beach and grocery store, right by 5th Ave for restaurants etc. There was a lot of street noise, it's a busy area.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was very helpful and friendly. They really cared about us having a nice stay. The hotel itself was modern and pretty cool. We were positivley surprised. Sure, the stairwell is narrow, however the room was fantastic.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel, location was great, staff amazing and very attentive, helpful when needed it. Only complaint was the jacuzzi wasn’t hot enough and after a while the jets stopped working. Overall I would stay at the hotel again. ☺️
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Dawndi

Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.
Stayed 3 nights in Feb 2025