Search Hotels in Playacar Fase I, Playa del Carmen

"Every thing about this place is top notch!!"

"The staff was friendly and the place was always clean. Food was superb buffet was fresh and the dinners at night were great. They had some evening shows by the pool and some live music at night to listen to. The ocean was only a short walk around the corner (approx 2 min.) and shopping downtown was right down the street. "

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"The beach was lovely, while everyone around us had the cabanas ours had palm trees for shade instead which was really nice. Food was good for the most part, the Japanese and Italian restaurant were really good! The lunch buffet was definitely one of the stars, had a great variety of food that was really good. The steak house was okay, the fillet I had asked for medium was well done all around the edges and wasn’t medium up until the very middle of the steak. The bartenders were great, the cocktails of the day in the main lobby were phenomenal as well! Room service and staff were super friendly, we’ll definitely be coming back!"

"Amazing amazing resort 10/10"

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"Amazing resort! Beautiful right from the start, very clean, great food, and amazing staff! We already can’t wait to return!"

"The pool is great. The staff is great. The property is beautiful. Everything is very clean. The new decor is very nice. There is no door to separate the room from the tub. The shower floor is extremely slippery! Be very careful! I requested two specific rooms, next to each other. I was given the room numbers I requested BUT was not told they changed to sequence of numbers, therefore did NOT get the rooms I wanted. Also, expected to be on the Riviera side (which was supposed to be done by my check in) but was put in the Sunset side. The buffets are very small, not like they used to be with No fun theme nights. Not enough bar staff. The staff driving the little trolly on property are the fantastic! Hope you all are lucky enough to have Bernie as your driver! I have been to this resort 6 times and will continue to return with a knowledge to lower my expectations. Just not the same. "

"Beware of the undercooked bacon for breakfast at Liberti. Two mornings with undercooked bacon and two lunches with undercooked pork chops. Bed in 456 is very firm and dirty. Sliding glass door is old and fogged over blocking a nice ocean view. Husband got sick from the food. I waited on a pizza for over an hour and a half at the bar and it never came. We checked out two days early and would not recommend."