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The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Flat-screen TV

Overview of The Palm at Playa

VIP Access

The Palm at Playa

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach10 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min walk
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours and skydiving in the area.

What's nearby

  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

The Palm at Playa

4-star hotel located in Downtown Playa del Carmen
Located close to Playa del Carmen Main Beach, The Palm at Playa provides a round-trip airport shuttle, a poolside bar and a rooftop terrace. For some rest and relaxation, visit the hot tub. The on-site restaurant, Irene, Cocina de Herencia, features local and international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sunloungers and pool umbrellas
  • Free self-parking
  • Local cuisine breakfast (surcharge), an area shuttle and an area shuttle
  • An outdoor pool, tour/ticket information and concierge services
  • Guest reviews give top marks for the bar, breakfast and helpful staff
Room features
All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Irene, Cocina de Herencia
  • Rooftop

Things to do

  • Outdoor pool
  • Hot tub

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • A meeting room

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Airport shuttle fee: USD 150 per room (roundtrip)
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

Pool access available from 9 AM to 8 PM
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 8 PM.

How much does it cost to stay at ?

As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at on 8 Dec 2022 start from ₹6,498.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self-parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available from noon to 4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Checkout is at noon.

Does The Palm at Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per room applies.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach is 0.2 mi (0.2 km) away.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 626 out of 1001 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 248 out of 1001 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 72 out of 1001 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 22 out of 1001 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 33 out of 1001 reviews" "
" "2 - Terrible 3%

9.3/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Okay

Kevin
Travelled with family
Liked: Staff & service
The bar above our room was repaired at 0740 hrs with hammers. The hotel staff didn’t care it loud. There wasn’t even an apology. A new sound system was put in and the music was very loud in our room after that. I would be cautious booking here. It’s a lovely property, but not sure how well it’s managed.
Stayed 4 nights in Nov 2022

10/10 Excellent

GUILLERMO
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice hotel
Stayed 1 night in Nov 2022

6/10 Okay

JULIAN
Travelled with family
Liked: Cleanliness, staff & service
Room 002 has a shower sink issue. It drains very slowly, so the water cumulates and floods the sanitary area. The shower and All the faucets spit water in all directions. It usually sprinkles all around
Stayed 5 nights in Nov 2022

10/10 Excellent

Dimitri
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly, the concierge, Sandra, front desk, Cristian and Emmanuel, and bellboy(?) Moises were all very, very welcoming, comforting, knowledgeable, and kind. We will definitely be back here again and highly recommend to any one traveling to playa De Carmen
Stayed 1 night in Nov 2022

10/10 Excellent

Cindy
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very spacious, Sandra the concierge was nothing short of "Excellent" she went above the call of duty. Will definitely visit this property again.

10/10 Excellent

Adam
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !

4/10 Poor

Shan
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked The Palm at Playa for my husband’s 30th birthday through Expedia. I picked the hotel because of how it looked but it was out of my budget but I thought because it is my husband’s birthday, I wanted to get a nice hotel! The hotel is off the 5th avenue and super close to the beach. There are loads of restaurants around and it is close to the ADO bus station. The room was ok-ish, quite small, very basic! There wasn’t a chair in the room which was super annoying because as you come from the beach, you don’t want to jump on a clean white bed! The walking shower was a highlight, however after a few minutes in the shower, the water went cold. And that happened every day! During the night, (I’m talking until past 3am), you can hear loud music from the 5th avenue which has been a massive disturbance to our sleep. Also we left our beach clothes out to dry but they we’re taken away as we found out nothing can be left out. So it’s difficult to dry wet clothes. The room had no fridge, no hair dryer. You can use an iron upon request but no iron boards are available. I wouldn’t recommend this hotel due to the reason expressed.
Stayed 7 nights in Oct 2022

8/10 Good

Kristie
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms is close to 5th Avenue, which is convenient. The rooftop pool and staff are amazing!
Stayed 7 nights in Oct 2022

10/10 Excellent

Danyelle
Travelled with group
Liked: Cleanliness, amenities
Stayed 7 nights in Oct 2022

10/10 Excellent

Samuel
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel has a centric location.
Stayed 2 nights in Oct 2022