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The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Premium Studio Suite | Down duvets, in-room safe, individually furnished, blackout curtains
Aerial view
Deluxe Room, 1 Bedroom | Down duvets, in-room safe, individually furnished, blackout curtains
Garden

Overview of The Palm at Playa

VIP Access

The Palm at Playa

4.0 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • Popular LocationMamitas Beach11 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min walk

Room options

About this area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Mercado 174 - 1 min walk
  • Tropical Playa del Carmen - 1 min walk
  • Don Mario Steak and Pasta House - 1 min walk
  • Renzo's Pizza - 1 min walk
  • Mexican Taco - 1 min walk

About this property

The Palm at Playa

4-star hotel located in Downtown Playa del Carmen
Close to Playa del Carmen Main Beach, The Palm at Playa provides a return airport shuttle, a poolside bar and a rooftop terrace. For some rest and relaxation, visit the hot tub. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sunloungers and pool umbrellas
  • Free self-parking
  • Local cuisine breakfast (surcharge), bike hire and a local area shuttle
  • An outdoor pool, wedding services and concierge services
  • Guest reviews give top marks for the bar and helpful staff
Room features
All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: USD 15-25 per person
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Rooftop

Things to do

  • Bike rentals
  • Outdoor pool
  • Hot tub

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 150 per room (return)
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 11:00 AM to 8 PM
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM to 8 PM.

How much does it cost to stay at The Palm at Playa?

As of 28 May 2023, prices found for a 1-night stay for 2 adults at The Palm at Playa on 29 May 2023 start from ₹5,569.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self-parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in is from 3:00 PM - midnight. Late check-in is available from noon to 4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Checkout is at noon.

Does The Palm at Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per room applies.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of 3D Museum of Wonders and Playa del Carmen Main Beach. Mamitas Beach and Quinta Avenida are also within 2 miles (3 km).

The Palm at Playa Reviews

The Palm at Playa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1002 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 235 out of 1002 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 78 out of 1002 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 27 out of 1002 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 42 out of 1002 reviews" "
" "2 - Terrible 4%

9.2/10

Cleanliness

9.2/10

Staff & service

8.3/10

Amenities

8.8/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

Taisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice
Stayed 1 night in Apr 2023

10/10 Excellent

Teniqua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a second time and I was very pleased with the staff who are super friendly and helpful. Enjoyed my room which was quiet and relaxing. Hotel feels safe and is in a great location close to 5th and near tons of restaurants.
Stayed 4 nights in Apr 2023

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the service is perfect
Stayed 1 night in Apr 2023

8/10 Good

SUCHITAA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and close yo the restaurant and beach. However, the tax charges were required at checkin and not mentioned earlier. Two complementary drinks coupon given at checkin which were not valid when provided at the terrace bar.
Stayed 1 night in Apr 2023

10/10 Excellent

Adria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great service amazing rooftop with pool and jacuzzi, bar and entertainment, breakfast every morning was delicious with so many options, and super fun vibes. Super convenient location and lovely staff! Definitely will return! Highly recommend :))
Stayed 5 nights in Apr 2023

4/10 Poor

Lidia

Disliked: Staff & service, amenities, property conditions & facilities
No hot: warm water. Said they would fix it and they didn’t
Stayed 4 nights in Apr 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff. Clean rooms and adequate utilities.
Stayed 1 night in Apr 2023

8/10 Good

Rosalva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is OK to sleep only.
Stayed 1 night in Apr 2023

4/10 Poor

Luis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They charged me extrafees when I had pay in full by the app. They never offered me any VIP options.
Stayed 4 nights in Apr 2023