Xcaret Trip

The only significant issue is the plumbing infrastructure, particularly the toilet valves were too old or maybe there just isn’t sufficient water pressure to flush Always wondering if it’s going to be a successful flush is a bit nerve wracking Other than that, it’s a decent hotel with amazing views and friendly staff and an excellent location to do commercial stuff/dining in the Hotel Zone

Staff were incredible! Beach was gorgeous and the food was good, room was older and needs a little tlc, but overall it was great!

Dreams Sapphire Resort is an overall wonderful resort and was a great choice for our family. We have stayed at multiple resorts over 20+ years in Cancun and Riviera Maya. The food and restaurant selection is excellent—highly recommend the rooftop sushi bar for lunch (you can get more than sushi; they have a lot of great food options) —and we loved both the smoothie bar and coffee shop on site. Breakfast at the buffet is very good and offers plenty of high quality options. We did not travel with small children (we have a 16+ teenager) and we stayed in a Club & Villas oceanfront room, which was a standout experience for us; the access to the rooftop pool and rooftop restaurant is absolutely worth it. The rooftop infinity pool has amazing ocean views, plenty of space, and feels quiet, private, and relaxing—an ideal escape within the resort. The ocean/ beach area was also nice!

The food and restaurants are outstanding. The hosts are genuinely caring, and the quality of the food exceeded my expectations. There are outdoor grill stations every day, and the meals are not only delicious but also feel fresh and healthy. The swimming pools are beautiful, plentiful, and exceptionally clean. Overall, this truly is a great place to stay. That said, our experience at reception was disappointing. We were initially assigned a room that we did not book ,the worst room on the ground floor,described as a “garden view,” which it clearly was not. We had to spend one night there before finally being moved to the room we had paid for. During this time, we were told no other rooms were available, even though multiple rooms were clearly available on booking websites. Aside from this issue, the atmosphere among guests is wonderful. Everyone seems calm, respectful, and pleasant to be around, which adds to the overall experience.

Very little sun, so spent most of the vacation in the shade of the hotel or shade of the palm trees. Great food and drinks though!