Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
Explore the area
Xplor Theme Park4 min drive
Playa Del Carmen, Quintana Roo (PCM)7 min drive
Piste Cyclable sur Paseo Xaman-Ha8 min drive
Mahi Golf Course8 min drive
Room options
About this area
Playa del Carmen
Casa Kaoba Hotel & Suites is located in Playa del Carmen. 3D Museum of Wonders and CEDAM Museum are cultural highlights, and some of the area's attractions include Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.
Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
Restaurants
Perché no - 5 min drive
El Gran Taco - 5 min drive
Hot Casual Food - 6 min drive
El Hongo - 6 min drive
Nativo - 6 min drive
About this property
Casa Kaoba Hotel & Suites
3.5-star hotel near Xcaret Eco Theme Park
Consider a stay at Casa Kaoba Hotel & Suites and take advantage of a free breakfast buffet, a return airport shuttle and a terrace. Be sure to enjoy a meal at Ceiba Negra, the on-site restaurant. In addition to a garden and conference space, guests can connect to free in-room WiFi.
Additional perks include:
An outdoor pool
Free self-parking
Luggage storage, tour/ticket information and a 24-hour front desk
Guest reviews speak well of the helpful staff
Room features
All 39 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
Showers, free toiletries and hairdryers
Flat-screen TVs with cable channels
Ceiling fans and daily housekeeping
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Return airport shuttle (surcharge)
Food and drink
Free buffet breakfast available daily 8:00 AM–noon
1 restaurant
Room service available
Restaurants on site
Ceiba Negra
Things to do
Outdoor pool
Family friendly
Outdoor pool
Snack bar/deli
Guest services
24-hour front desk
Daily housekeeping
Luggage storage
Tour/ticket assistance
Business services
Conference space (2045 square feet)
A meeting room
Outdoors
Garden
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Payment types at the property
Important information
Optional extras
Pet deposit: MXN 1000 per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
This property does not have any lifts
Only registered guests are allowed in the guestrooms
Property is also known as
Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen
Frequently asked questions
Does Casa Kaoba Hotel & Suites have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at ?
As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at on 8 Feb 2023 start from ₹4,882.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Casa Kaoba Hotel & Suites pet-friendly?
Yes, this hotel allows cats and dogs (limit 2 per room). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees.
How much is parking at Casa Kaoba Hotel & Suites?
Self-parking is free at this property.
What time is check-in at Casa Kaoba Hotel & Suites?
Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Casa Kaoba Hotel & Suites?
Checkout is at noon.
Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Casa Kaoba Hotel & Suites located?
Situated in Playa del Carmen, this hotel is 1.9 mi (3 km) from Piste Cyclable sur Paseo Xaman-Ha and 2.5 mi (4 km) from Xplor Theme Park. Río Secreto and Cenote Chaak Tun are also within 3 miles (5 km).
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 198 out of 331 reviews" "
10 - Excellent
198
" "10 - Excellent 60%
Rating 8 - Good. 77 out of 331 reviews" "
8 - Good
77
" "8 - Good 23%
Rating 6 - Okay. 34 out of 331 reviews" "
6 - Okay
34
" "6 - Okay 10%
Rating 4 - Poor. 13 out of 331 reviews" "
4 - Poor
13
" "4 - Poor 4%
Rating 2 - Terrible. 9 out of 331 reviews" "
2 - Terrible
9
" "2 - Terrible 3%
8.6/10
Cleanliness
9.1/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Cindy
Travelled with partner
29 Jan 2023
Liked: Staff & service, amenities
Very friendly staff. We stayed here because the hotel prior was horrible so needed someone ASAP. The room comes with a small pool but not heated and water was freezing! So freezing that it wasn’t used at all. Wish it was heated. Our sink was leaking but luckily was fixed the day of. Our sliding door was broken and didn’t lock and the cleaning people left the door wide open! And we didn’t come back till 1am to our wide open door!That door was fixed the next day. Overall, nice hotel but old room. The staff was really nice though and ready to help if needed.
Cindy
Stayed 6 nights in Jan 2023
10/10 Excellent
Rajan D
Travelled with family, Travelled with family and small children
Great place to stay with family. Great cleanliness, family friendly, nice property.
Very close to activity places such as XCARET, etc.
My kids really enjoyed pool and breakfast area.
I rarely write poor reviews, but this hotel was disgusting. The staff that greeted us was prompt and friendly and that is the only good thing. The jacuzzi was dirty, cold, half full and filled with dirt, leaves and debris. The room smelled horrible (almost unbearable) like mildew and mold. It made all our clothes smell. We had a pool in our room that was freezing cold dirty water. The window sills were covered in dead bugs. There were dirty dishes in the cupboard. Beds are hard as rocks, sheets had visible stains on one bed. We only had one night here so we stuck it out, but i wish we didnt waste a dime here.
Oh, and the restaurant was atrocious too. So pretty much zero redeeming qualities at this joint
The hotel is beautiful. They have to improve the food. Coffee was super weak and cold at all times. I had to call to fix the shower but they responded promptly, good point for them, however the sink faucet next to the bathroom never stopped dripping.
Please fix the small stuff and have duplicate keys
The shower head is rusty and old same with the tile grout… I was not notified at the beginning of my stay that I needed to leave my own key to get into the room in order to have it cleaned… the smart key was not working…
