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Casa Kaoba Hotel & Suites

Photo gallery for Casa Kaoba Hotel & Suites

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
View from room

Overview of Casa Kaoba Hotel & Suites

VIP Access

Casa Kaoba Hotel & Suites

3.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXplor Theme Park4 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)7 min drive
  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha8 min drive
  • Popular LocationMahi Golf Course8 min drive

Room options

About this area

Playa del Carmen

Casa Kaoba Hotel & Suites is located in Playa del Carmen. 3D Museum of Wonders and CEDAM Museum are cultural highlights, and some of the area's attractions include Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.

What's nearby

  • Xplor Theme Park - 4 min drive
  • Cenote Santa Cruz - 7 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min drive
  • Mahi Golf Course - 8 min drive
  • Playacar Golf Club - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive


  • Perché no - 5 min drive
  • El Gran Taco - 5 min drive
  • Hot Casual Food - 6 min drive
  • El Hongo - 6 min drive
  • Nativo - 6 min drive

About this property

Casa Kaoba Hotel & Suites

3.5-star hotel near Xcaret Eco Theme Park
Consider a stay at Casa Kaoba Hotel & Suites and take advantage of a free breakfast buffet, a return airport shuttle and a terrace. Be sure to enjoy a meal at Ceiba Negra, the on-site restaurant. In addition to a garden and conference space, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • Luggage storage, tour/ticket information and a 24-hour front desk
  • Guest reviews speak well of the helpful staff
Room features
All 39 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 8:00 AM–noon
  • 1 restaurant
  • Room service available

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (2045 square feet)
  • A meeting room


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding


  • Free toiletries
  • Hairdryer
  • Shower
  • Toilet paper
  • Towels


  • TV channels
  • Flat-screen TV


  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at on 8 Feb 2023 start from ₹4,882.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Kaoba Hotel & Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 per room). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees.

How much is parking at Casa Kaoba Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Kaoba Hotel & Suites?

Checkout is at noon.

Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Kaoba Hotel & Suites located?

Situated in Playa del Carmen, this hotel is 1.9 mi (3 km) from Piste Cyclable sur Paseo Xaman-Ha and 2.5 mi (4 km) from Xplor Theme Park. Río Secreto and Cenote Chaak Tun are also within 3 miles (5 km).




Rating 10 - Excellent. 198 out of 331 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 77 out of 331 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 34 out of 331 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 13 out of 331 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 9 out of 331 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




8/10 Good


Travelled with partner
Liked: Staff & service, amenities
Very friendly staff. We stayed here because the hotel prior was horrible so needed someone ASAP. The room comes with a small pool but not heated and water was freezing! So freezing that it wasn’t used at all. Wish it was heated. Our sink was leaking but luckily was fixed the day of. Our sliding door was broken and didn’t lock and the cleaning people left the door wide open! And we didn’t come back till 1am to our wide open door!That door was fixed the next day. Overall, nice hotel but old room. The staff was really nice though and ready to help if needed.
Stayed 6 nights in Jan 2023

10/10 Excellent

Rajan D

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Great cleanliness, family friendly, nice property. Very close to activity places such as XCARET, etc. My kids really enjoyed pool and breakfast area.

2/10 Terrible


Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely write poor reviews, but this hotel was disgusting. The staff that greeted us was prompt and friendly and that is the only good thing. The jacuzzi was dirty, cold, half full and filled with dirt, leaves and debris. The room smelled horrible (almost unbearable) like mildew and mold. It made all our clothes smell. We had a pool in our room that was freezing cold dirty water. The window sills were covered in dead bugs. There were dirty dishes in the cupboard. Beds are hard as rocks, sheets had visible stains on one bed. We only had one night here so we stuck it out, but i wish we didnt waste a dime here. Oh, and the restaurant was atrocious too. So pretty much zero redeeming qualities at this joint
Stayed 1 night in Jan 2023

6/10 Okay


Travelled with family and small children
Disliked: Property conditions & facilities

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location

8/10 Good


Travelled with family and small children

10/10 Excellent


Travelled with family
Liked: Cleanliness, property conditions & facilities
The room pool was dirty but everything else was great
Stayed 1 night in Nov 2022

8/10 Good

Norma Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. They have to improve the food. Coffee was super weak and cold at all times. I had to call to fix the shower but they responded promptly, good point for them, however the sink faucet next to the bathroom never stopped dripping.
Stayed 3 nights in Nov 2022

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay


Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Please fix the small stuff and have duplicate keys
The shower head is rusty and old same with the tile grout… I was not notified at the beginning of my stay that I needed to leave my own key to get into the room in order to have it cleaned… the smart key was not working…
Stayed 3 nights in Oct 2022