Search Hotels Suites in Playa del Carmen

"Great location, enjoyed the restaurants the buffet restaurant. Coffee bar and Bars are good. "

"The staff was always ready help whenever you approached them with most request and etc."

"The stay was excellent! The staff is very nice and accommodating. Only thing there are no tall mirrors in the rooms. "

"Our recent stay at Valentin Imperial Riviera Maya was nothing short of spectacular, and the credit goes to the outstanding staff who made our vacation unforgettable. From the moment we arrived, we were greeted with warmth and professionalism that set the tone for our entire stay. The GO Team, featuring Lorenzo, Marina, Israel, Daniel, and Carlos, truly went above and beyond to ensure our experience was exceptional. Their dedication and enthusiasm for making guests feel welcome and entertained were evident in every interaction. Whether it was organizing activities or providing personalized recommendations, they made us feel like VIPs throughout our stay. A special shout-out to the bartenders Sonia, Renato, and Jonny, who mixed the most delightful cocktails with a smile and a friendly chat. Their expertise and creativity in crafting drinks added an extra layer of enjoyment to our poolside relaxation and evening gatherings. Managers Angel and Paola deserve recognition for their exceptional leadership and attentiveness. They ensured that every detail was perfect and that our needs were met promptly and efficiently. Their presence was a testament to the high standards of service at the resort. Dora, as always, was amazing. Her warm demeanor and helpful nature made us feel right at home. Alejandra, who served poolside, was fantastic. Her attentiveness and cheerful personality made lounging by the pool an absolute pleasure. In addition to the incredible staff, the resort itself"

"Amazing staff! They keep you entertained with all day activities. Super clean resort"

"Everything good just the beach we don’t like it "

"I like how I could walk to XCARET! and come back to my hotel when needed"

"The resort is gorgeous, the only complaint I have is that the shuttle takes very long and there should be more stops available. "

" The beach directly in front of the Blue Bay isn't the best, but if you don't mind walking 10 minutes to the left, you'll find a much nicer stretch of beach where you can have a great time. Don't pay attention to the negative reviews—those are just Karens being Karens. Me being an American, I felt disgusted when another American said, "I'm an American, I need the HVAC to work." They were being disrespectful to the staff, asking them to hurry up at check-in. This place is actually fun and offers great value for its price. The rooms are extremely cold, which is perfect after a hot day, and there is a lot to do for the price. The rooms are clean, the staff is friendly, and there is plenty of food to eat. Overall, I had a fantastic stay and would recommend it! "