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"The place is really good. Great rooms, great food, beautiful beaches. The check in staff were not friendly and welcoming, but after that a great stay."

"Breakfast menu was fresh with more than enough food to chose from... all of the best quality! I had avocado toast on artisan bread, a banana and a green juice. I had an egg white omelette. I had a mimosa handed to me on entry for Sunday brunch. My husband enjoyed chiliquiles, bacon, ham, "

"Was a wonderful resort with really good food and excellent people to deal with only downside was the beach and the sea seaweed which was not the hotel’s fault"

"Honestamente me encantó este resort más que nada por la gente que trabaja ahí en el desayuno había un hombre que se llama Lorenzo y me hacía el día todas las mañanas y siento que gracias a él me sentía más cómodo por seguro el servicio fue excelente la gente siempre es muy amable"

"Clean beautiful grounds. Staff always pleasant with a smile . Buffet some mornings long line up. Sign there . App easy to use . 1 restaurant à la carte long line up to book a reservation. Rooms musty smell, but for a humidifier helped . Quiet in the evenings . Theatre was nice . Cons: The beach . Horrible . Rocky , sargassum. Workers worked so hard cleaning & raking . Huge resort . Walk+. Train need more frequent . Pools : clean beautiful . Spit out to bartenders/waitresses. Bring lots of sun screen Security: good . Bracelet for door."

"By far truly one of the best ever all inclusive resorts! The attention to detail by all the staff makes you feel super valued. I stayed on the 5th floor ocean front and Ruben from room service was exceptional and truly exceeded any request or expectation. Will definitely be staying here again!"

"All ok "

"My first time to this hotel/location and I can definitely say I will be back ! I loved the closeness of 5th Avenue and all it has to offer. The north beach was my favorite in the morning, and then the pool in the afternoon. The tireless efforts to remove the sargassum was amazing. The event staff was wonderful to interact with.. as was all the other staff members. So helpful and very kind. The specialty restaurants offered delicious foods, and I could always find something at the buffet I enjoyed. I was offered an upgrade to my room at arrival as it was off season, and I can honestly say it was the best decision to have that beautiful room and view! With all good fortune , I will be back next year! And bring more friends!"

"This was my first inclusive resort and I'm so glad I chose Hyatt Vivid. The staff was wonderful. I wish I could remember the name, but I can't. I went solo for my birthday. I had a mishap or misunderstanding, but Cristina, the manager, was the best and she was able to call and talk me through what happened. Now the seaweed at the beach was a lot which is natural for my understanding.i will visit again and I will be telling all my coworkers to stay here .I will be back again. Thank you for everything."