Mexico and Central America Beach Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

Yes. Breakfast was fresh

We stayed here for six nights in October and although there was a few rainy days, it burned off quickly and was very enjoyable. The humidity wasn't too bad, but on one day. The drinks were good, the staff was super nice and helpful and the food was decent. There were plenty of options to choose from for food. But pay attention to when the restaurants close and the RIU parties end, the food becomes scarce...so no midnight munchies after drinking lol. This hotel helps book excursions and transportation to and from. Overall this place was very excellent, good shows and entertainment. We would stay here again for sure.

entertainment staff was just OK compared to another hotel I stay at. Beach is beautiful & calm, no huge crashing waves as down the road closer to airport...dining options are nice as u can just walk in w/o reservation...rooms are nice. overall a solid 4..maybe 4.5....and i go to cancun every 3 months. i'd go again to relax, but if you want more night life/fun...not sure of that!

Did not have the best balcony view and besides the construction of the resort next to us we had a great trip

Clean staff was great

My family's great experiences started from our arrival in Mexico for the first time. I arranged transportion from the Cancun Airport to Grand Fiesta Americana Coral Beach, which turned out to be a smooth, hassel free and a comfortable trip. Being that it was set up through the resort, it was a smooth experience. The company had an employee hold a sign with my name on it to easily identify. The driver provided a cold towel, which really helped with the humidity we were not used to. I had paid for VIP, which we were surprised to learn of all the perks, thanks to all of the wonderful staff in the lobby and Infinity Lounge. Me and my family of six really enjoyed our 6 day stay. All Inclusive VIP was amazing. 100% relaxation and pampering. The rooms were clean and room service was on point. Our view from our Infinity Suite was breathtaking! The Infinity Lounge was very nice. The spa was impeccable. Having access to our private beach club, which included our own Butler/Concierge, was excellent!!! All the restaurants had great food, drinks and service. The TORII restaurant was especially entertaining thanks our Hitachi entertainer Vitalino. The wonderful crew that handeled the boat rentals, jet ski and snorkeling were amazing. Thanks to Antonio, he made sure we were taken care of. I can't wait to go back to see this beautiful part of the world to relax next year!!

Yes. Breakfast was fresh

entertainment staff was just OK compared to another hotel I stay at. Beach is beautiful & calm, no huge crashing waves as down the road closer to airport...dining options are nice as u can just walk in w/o reservation...rooms are nice. overall a solid 4..maybe 4.5....and i go to cancun every 3 months. i'd go again to relax, but if you want more night life/fun...not sure of that!

We stayed here for six nights in October and although there was a few rainy days, it burned off quickly and was very enjoyable. The humidity wasn't too bad, but on one day. The drinks were good, the staff was super nice and helpful and the food was decent. There were plenty of options to choose from for food. But pay attention to when the restaurants close and the RIU parties end, the food becomes scarce...so no midnight munchies after drinking lol. This hotel helps book excursions and transportation to and from. Overall this place was very excellent, good shows and entertainment. We would stay here again for sure.

Yes. Breakfast was fresh

entertainment staff was just OK compared to another hotel I stay at. Beach is beautiful & calm, no huge crashing waves as down the road closer to airport...dining options are nice as u can just walk in w/o reservation...rooms are nice. overall a solid 4..maybe 4.5....and i go to cancun every 3 months. i'd go again to relax, but if you want more night life/fun...not sure of that!

We stayed here for six nights in October and although there was a few rainy days, it burned off quickly and was very enjoyable. The humidity wasn't too bad, but on one day. The drinks were good, the staff was super nice and helpful and the food was decent. There were plenty of options to choose from for food. But pay attention to when the restaurants close and the RIU parties end, the food becomes scarce...so no midnight munchies after drinking lol. This hotel helps book excursions and transportation to and from. Overall this place was very excellent, good shows and entertainment. We would stay here again for sure.