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"We stayed 5 nights. The rooms were clean and we enjoyed our spacious room. This hotel has several great restaurants and the buffet had lots options. The beach is private and I felt very safe staying at the Hyatt Ziva. The staff was very friendly and helpful. I used the SPA services and I was so impressed with the amenities and the staff. Will definitely go back to this hotel again. "

"I enjoyed my visit and would recommend staying at Los Arcos resort."

"We enjoyed our trip. Its affordable and the location is great!"

"Servicio"

"Room was nice and big. The premium upgrade was worth it for us and the view was awesome. "

"The service is extremely amazing. Staff go above and beyond to meet your needs. Aside from this, the view is amazing. You can enjoy a good meal while having such an amazing view to the ocean. I would definitely stay here again. "

"People were so nice. "

"Great staff, great food, great value."

" cannot say enough wonderful things about the hotel and staff! This was a medical trip with my son who has special needs. Not only did they plan accordingly as we had previously discussed, they all went above and beyond to accommodate anything we needed throughout the trip!! Every single employee exceeded my expectations in every possible way! And Guest Services—-WOW!——if only every hotel had such an amazing team! Just to name a few that really stood out with their attentiveness, timeliness to needs, compassion, and kindness—Hector, Alberto, Javier, Silvia—I was beyond impressed with the way they managed every aspect of our needs! To be honest, I’ve never seen such professionalism combined with such big hearts! They became like family and we will miss them dearly! Karen was one of the servers that really stood out to give us such a kind, attentive, wonderful service at every meal, remembering every detail including making sure nothing had gluten in it or cross contaminated as I have celiac disease. She also remembered my son’s exact order every single time! Miss Elena in housekeeping went above and beyond to make sure everything was cleaned to perfection! In fact she really went above and beyond making it squeaky clean even after Gibson was very sick from his medical treatments! We will continue to stay at Meliá anytime we visit Puerto Vallarta from here on out! I cannot recommend it enough!! "