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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool

Choose dates to view prices

Photo gallery for Casa Dona Susana

Restaurant
Exterior
Premium bedding, in-room safe, individually decorated, blackout curtains
Bar (on property)
Reception
Casa Dona Susana places visitors in the heart of vibrant Playa de los Muertos. The sun-kissed terrace and outdoor pool provide perfect spots to unwind after exploring nearby attractions. Multilingual staff and concierge services help travelers connect with the best of the area.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service

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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(64 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Located near the beach, Casa Dona Susana is in Romantic Zone, a neighbourhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Bay of Banderas. Los Arcos and Vallarta Zoo are also worth visiting. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Visit our Puerto Vallarta travel guideOpens in a new window
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk

About this property

Casa Dona Susana

Hotel near Playa de los Muertos
Near Malecon, Casa Dona Susana provides a terrace, a garden and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • A lift, concierge services and a porter/bellboy
  • Wedding services, a 24-hour front desk and tour/ticket information
  • Smoke-free property and multilingual staff
  • Guest reviews speak highly of the pool, helpful staff and location
Room features
All rooms are individually decorated, and feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

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Los Arcos Suites

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 10 PM.

Is Casa Dona Susana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Dona Susana?

Limited spots are available.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Casa Dona Susana?

Checkout is at noon.

Are there all-inclusive benefits at Casa Dona Susana?

Some rate plans available at this property are all-inclusive.

Where is Casa Dona Susana located?

Located in Romantic Zone, this beach hotel is steps away from Olas Altas Street and Playa de los Muertos. Malecon is 1.1 mi (1.7 km) away.

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Reviews

Casa Dona Susana Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 564 out of 1008 reviews
Rating 8 - Good. 256 out of 1008 reviews
Rating 6 - Okay. 105 out of 1008 reviews
Rating 4 - Poor. 55 out of 1008 reviews
Rating 2 - Terrible. 28 out of 1008 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, access to all 3 sister hotel amenities. Awesome staff!
Stayed 9 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!
Stayed 7 nights in Sep 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love the Mexican Authentic Decor
Stayed 4 nights in Aug 2025

10/10 Excellent

Michele

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.
Stayed 2 nights in Jul 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice
Stayed 7 nights in Sep 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

8/10 Good

MAGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Stayed 7 nights in Jun 2025

8/10 Good

Valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Perfect stay for a true Mexican experience surrounded by
Stayed 3 nights in Jun 2025

8/10 Good

VITOR

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast byvthe beach was great
Stayed 6 nights in Jun 2025

10/10 Excellent

Jose Freddie

Liked: Cleanliness, amenities, property conditions & facilities
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Stayed 4 nights in Jun 2025

8/10 Good

Gene Carl

Liked: Cleanliness, amenities, property conditions & facilities
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Stayed 4 nights in Apr 2025

8/10 Good

Reyna

I like the location
Stayed 3 nights in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of Casa Dona Susana are the best!! You can trust that they will take great care of your stay with kindness and responsibility. I left my phone behind and I was at the airport scared and worried that I would not have it going back home. With just one call to the hotel they were able to retrieve my phone and send it to me via taxi to the airport. They did me a great service and will forever be grateful for that.
Stayed 5 nights in Aug 2025

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at casa Dona Susana.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wehad a beautiful time there!
Stayed 7 nights in Apr 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 9 nights in Mar 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Stayed 4 nights in Apr 2025

10/10 Excellent

Janelle Anahi Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for enjoying the Zona Romantica in PV
Stayed 1 night in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff!
Stayed 11 nights in Feb 2025

2/10 Terrible

Raymond

Liked: Staff & service
Disliked: Amenities
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
Stayed 3 nights in Aug 2025

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