Mexico Luxury Holidays

The service at the front desk and majority of the restaurants was good. We only had one bad experience at the Mexican restaurant at night at La Piña. Part of the restaurant is seated at the sand. They made no attempt to try and accommodate us where we would not be sitting the sand. Then we waited 15 mins and no one came to attend to us. The food options are very limited which was disappointing and there are not many activities to participate in during the day if you are trying to stay in the resort.

The workers were amazing,,service was excellent and very friendly,,the only issue our group had. They advertised no reservations needed for any of their restaurants, however two times, we were told that it would be one to two before we could be seated,, however they were many tables available,,so I asked what about those empty table and they stated they were reserved for the suites,,, and they stayed empty for next hour. They could of served us but instead they left those tables for guest in the suites

The support staff is what makes a resort great, and the Grand Residences has an abundance of this human resource. Special thanks to Jane M. and Horacio B. for making our vacation enjoyable and memorable. See you both next time.

I really loved everything

Perfect place for a family. We’ve been to a few other hotels in Cancun and Playa del Carmen and Villa del Palmar is by far the best in customer service and food! We loved our stay here. The staff kept checking up on us to see if we needed anything, they stocked the snacks everyday and cleaned the room at least twice a day. The only thing that I would say it’s worth mentioning is that it does not have a lot of entertainment. There were a couple of activities by the main pool during the day but nothing major. If you’re looking for a place to go out and dance at night time, this is not the place for you. There is zero nightlife here. We came with our 3 kids so we didn’t mind at all, we had a great time, but had we come alone it would’ve been a different story. Hope this helps!!

The support staff is what makes a resort great, and the Grand Residences has an abundance of this human resource. Special thanks to Jane M. and Horacio B. for making our vacation enjoyable and memorable. See you both next time.

The workers were amazing,,service was excellent and very friendly,,the only issue our group had. They advertised no reservations needed for any of their restaurants, however two times, we were told that it would be one to two before we could be seated,, however they were many tables available,,so I asked what about those empty table and they stated they were reserved for the suites,,, and they stayed empty for next hour. They could of served us but instead they left those tables for guest in the suites

I really loved everything

The support staff is what makes a resort great, and the Grand Residences has an abundance of this human resource. Special thanks to Jane M. and Horacio B. for making our vacation enjoyable and memorable. See you both next time.

Had the most amazing time. Staff is friendly. Drinks were good. Entertainment was plentiful. Foam party was the best!

Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks