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"I loved everything. Every employee was very nice and helpful. I have been in Cancun 4 times and this hotel was the best. I definitely want to go back and I will refer you to my friends and family."

"Excellent service Terrific staff especially Fernanda at the Excellence Club Desk who helped us upgrade our room and Sully who was our Pool Concierge Beautiful room Delicious meals"

"Access roads unkept. "

"Was a family vacation for 7 ages 45-13 and everyone had a great experience "

"Staff very friendly shows very nice"

"This hotel is beautiful. The staff is amazing, helpful and very friendly. I would recommend this hotel to everyone."

"Great clean Property. Very friendly staff. My only suggestion is to improve the processing of the guest who make reservations for dinner at the Steak house. There needs to be a clear process for Elite members and non elite members. The current process causes much confusion and very long lines. "

"The property is amazing, great plant life and animals life. It is well cared for. The staff at the resort are super helpful and friendly. Roman at the pool snack bar went above and beyond everyday. Russell in the Oriental restaurant was great. The pool bar featured three amazing bartenders - Victor, Jose, and Selma. Our cleaner for the week was Consuela. She did an awesome job and helped out with a problem I had, which she was able to solve. Thank you to all staff which defiantly made the stay great. Food was OK, we found items that we liked at each meal, but it underwhelming. The room was great. The pools were amazingly clean and refreshing. "

"This was a beautiful property and the staff were absolutely amazing and so friendly. The pool was my favorite part and we had such a beautiful view of it from our room. We went during sargassum season so the beaches weren’t usable and there was a strong bay smell on some days but the rest of the resort was so beautiful you didn’t even need the beach! I would definitely come back."