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"Angel the bellman, and the front desk manager, female , glasses awesome attitude, made my overall experience. She held my hand literally to my room. I had expectations and upon arrival there was co fusion, the bellman took it upon himsepf to take prder and accommodate my request along with front desks help. I got a baller patio (3408) down side my ac wasnt pushing to be as cold as i would have liked it. Their tech was out for the evening , they pffered me another room but i didnt want to give up my patio. Lol so i asked for a fan and they got me 2 instead until the next day. Very kimd staff. I would return and even ask for the same room becuase of the view and space it had to offer. "

"There were a variety of pools and areas for all ages plus a gorgeous beach for walking. Room was small but nicely renovated with lots 8f water pressure fir the shower. Our only concern was having to line up for dinners because they don't have a reservation system. "

"Clean room but was very hot ac had hard time keeping up. Staff was excellent from front desk all the way to food. It wasn’t a beach view that was the only bad thing, but did provide transportation to the beach "

"Staff is excellent and the room was kept very clean, the bed was extremely comfortable. It’s a nice hotel. "

"Clean rooms, nice views, good entertainment, and friendly staff. Would definitely stay there again. "

"construction on site"

"We enjoyed a beautiful room overlooking the pool with the ocean as a background. It's a very impressive lobby and that impression stays with you and is enhanced everywhere you go. From the incredible Pacific ocean sunsets to the " by reservation" only restaurants to the buffets everything is above standard. We highly recommend and will be back. The one thing we'll do differently is to request a room not overlooking the pool, we're senior citizens and did not appreciate the music and loud activities. Some may love it and the patio doors to the balcony were good quality providing good sound proofing. But if you want to enjoy the balcony it's loud, fortunately by the time it was time to watch the sunset the pool activities had ceased. Beach lounges are plentiful and lots of staff available to fulfill your needs."

"Overall a pretty bad experience. Our check-in was decent, but when we didn't want to go to the walk through where they sell there travel club package they called and text me multiple time around 8 am, waking us up multiple times, begging us to go. The pools were so dirty you couldnt see the bottom of the pool the first half of our stay. The a la carte restaurants were pretty gross. It took almost 30 mins for someone to come take drink/food orders, after that the food came pretty quick. Service in the buffet was incredibly slow, we couldnt get our own drinks, and the food was poor quality. The staff where mostly dismissive and rude, aside from a few quality/friendly bartenders, and the table staff in the patio side of the buffet were always very quick and friendly. Many of the wedding party we were here with had mold in there rooms and far worse experiences than us, and overall the communication from the hotel to guests was horrible. We wouldn't choose to come back again."

"Clean room, staff very helpful, Ocean view. Need more entertainment and visitor involved activities. "