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"The service is extremely amazing. Staff go above and beyond to meet your needs. Aside from this, the view is amazing. You can enjoy a good meal while having such an amazing view to the ocean. I would definitely stay here again. "

"Krystal Grand was very clean with workers always working to maintain cleanliness. So friendly and helpful even with language difference. It can get very loud with activities and music. The food was adequate but not exceptional. Most appreciated was the workers and hospitality! Pools were great, both family pool and adult pool with ocean views! The beach was safe and accessible! Highly recommend for an all inclusive resort!"

"I have a great time, love the place, my only comment is to have a more friendly Senior walks, example in the Ventanas restaurant my mom is a senior 73 and have difficulty to climb stairs and it was no other way to get in to the restaurant even though is a ramp in the outside we couldn't used the outside door. "

"Great place!!"

"it was amazing trip and excellent experience, the Hotel was really great and clean, the service was amazing, the Rooms was 10/10. "

"Great staff, great food, great value."

"Exelente servicio! Volvere pronto! Lo aseguro! Gracias y Bendiciones!🙏"

" cannot say enough wonderful things about the hotel and staff! This was a medical trip with my son who has special needs. Not only did they plan accordingly as we had previously discussed, they all went above and beyond to accommodate anything we needed throughout the trip!! Every single employee exceeded my expectations in every possible way! And Guest Services—-WOW!——if only every hotel had such an amazing team! Just to name a few that really stood out with their attentiveness, timeliness to needs, compassion, and kindness—Hector, Alberto, Javier, Silvia—I was beyond impressed with the way they managed every aspect of our needs! To be honest, I’ve never seen such professionalism combined with such big hearts! They became like family and we will miss them dearly! Karen was one of the servers that really stood out to give us such a kind, attentive, wonderful service at every meal, remembering every detail including making sure nothing had gluten in it or cross contaminated as I have celiac disease. She also remembered my son’s exact order every single time! Miss Elena in housekeeping went above and beyond to make sure everything was cleaned to perfection! In fact she really went above and beyond making it squeaky clean even after Gibson was very sick from his medical treatments! We will continue to stay at Meliá anytime we visit Puerto Vallarta from here on out! I cannot recommend it enough!! "

"Amazing, beautiful property. Everyone is working very hard to make sure we had the best experience ever. The food was very good and the room was clean. Definitely will come back! "