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"Service at the restaurants very slow. Opening hours of the restaurant by the pool closes 6pm at sunset time…"

"Everything was great"

"Great staff, always kind and super family friendly"

"The property was very clean and the staff were very friendly and attentive. "

"This is a lovely hotel and the staff go above and beyond to make it so. Elisabeth, Oscar, and Raul were particularly outstanding in their attentiveness and kindness, but everyone we encountered was great. We stayed in a two bedroom suite and it was spacious and comfortable and luxurious. The balcony is more of an enclosed room with a small open window and a little foot pool, but it was fine because we were enjoying the rest of the resort all day. It is closer to the theme park and that will be amazing when it opens, but the transportation system with the gondola, buses, and trams are well designed and so easy to navigate. They need more signage for the Bon hotel on the footpaths, however. The only regret is we didn’t get to stay long enough and enjoy the amazing pool near Bon, as we spent most of our time near the Beachland, the main pools, and lazy river and waterside. Vidanta in general is gorgeous, expansive, and very thoughtfully laid out. We loved it! Gracias!"

"Angel the bellman, and the front desk manager, female , glasses awesome attitude, made my overall experience. She held my hand literally to my room. I had expectations and upon arrival there was co fusion, the bellman took it upon himsepf to take prder and accommodate my request along with front desks help. I got a baller patio (3408) down side my ac wasnt pushing to be as cold as i would have liked it. Their tech was out for the evening , they pffered me another room but i didnt want to give up my patio. Lol so i asked for a fan and they got me 2 instead until the next day. Very kimd staff. I would return and even ask for the same room becuase of the view and space it had to offer. "

"Mejorar la comida"

"There were a variety of pools and areas for all ages plus a gorgeous beach for walking. Room was small but nicely renovated with lots 8f water pressure fir the shower. Our only concern was having to line up for dinners because they don't have a reservation system. "

"Clean room but was very hot ac had hard time keeping up. Staff was excellent from front desk all the way to food. It wasn’t a beach view that was the only bad thing, but did provide transportation to the beach "