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"The entire hotel and pools lack cleanliness, and there isn't much variety in the food."

"So much fun! "

"We had a fantastic time at this resort. The place is immaculate, and the staff is incredibly friendly and efficient. However, the restaurants could use some improvement. The food is decent, but it doesn’t quite live up to the high expectations. The drinks need some work, especially since Mexico is known for its excellent margaritas. Despite these minor issues, I would definitely return to this property and highly recommend it. "

"Everything was perfect! Staff super friendly & accommodating. Views amazing, pool perfect. It was a relaxing 5 days!"

"Everything was great. I only wish they had poolside service. If you wanted a drink you had to go to the bar and wait in line. It would have "

"Excellent location on the Marina. Very clean rooms and pool area. Lovely spa experience with my massage. Staff are very friendly and helpful. Didn’t do AI but few poolside things I had were good and breakfast at Los Deseos was fantastic, both the food and the ambiance. Nice change from restaurants blasting loud music "

"Excellent staff! Amazing attention to detail and very helpful at all times."

"We stayed here for 9 nights in late March/early April, 2026, a family of 4 with 2 kids, aged 8 & 10. The hotel was excellent, we loved our stay. The room was comfortable, the pools were great, and there was plenty to do as a family. We tried the bowling and one of the escape rooms. We loved all the restaurants, it was nice that you didn't need to reserve them (only 1 requires reservations), we liked the first come, first serve. Lots of bars in the hotel and by the pools, beach is nearby, and the property is beautiful, lively. The music is great - not too loud or obnoxious. Evening entertainment was good too. Our kids enjoyed the kids club and their staff. The only criticism I have is around the resort credits. When we booked, we got $200/day in resort credits but we barely used them, because you still have to pay 35% of whatever service you're getting and it still is quite expensive (massages were $375)- I found the resort credits useless and a bit of a rip off if I'm being honest - So if resort credits is your the tie-breaker for you, don't let it fool you - otherwise, everything else was great, and we'd stay here again."

"Beautiful property with exceptional service"