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"the staff was outstanding"

"The staff tried to sell us a timeshare/membership type of program as soon as we checked in. It was a confusing experience with services and items shown we would get with the room but did not. The restaurants and service are amazing. The buffet has flies landing on the food. The room we had for the first two days did not have a bathroom door, the shower leaked water in a large pool that used most of our towels and the tiles in the room were old and in disrepair. The second room we had for two days did have a bathroom door with the same leaking shower and chipped tiles throughout. The reason for two different rooms is because the room we booked was not existent, although it was shown on Expedia. We had to pay more and upgrade to the room we booked. It is a beautiful property but I would not return. "

"The hotel and the beach were nice. It was disappointing to learn that even though we are Diamond members with Hilton that none of our benefits were honored because we booked the trip with Expedia. I understand that they wouldn't give us points, but usually we feel a little special when staying at a Hilton and that was not the case here. We had paid for an oceanfront room and they gave us the room that overlooked the ocean as well as building material, trucks and equipment used around the hotel. Plus a bonus view of the neighboring hotel with a very active party scene and loud music. We requested a different room and they refused and later we found out that they were operating at 60% capacity when we arrived. The beach was nice and some of the staff members were very attentive, but whenever it came to set up beach chairs and umbrellas I couldn't find anyone to help. Maybe just bad luck. If you find a staff member named Javier, stick with him. He was super nice and very attentive. Overall not a bad experience, just some details. If they don't like to get bookings through Expedia, maybe they shouldn't list their hotel there or at least match the deals you can get. One last thing: The food at the hotel was almost as much as the stay and we didn't even have breakfast/lunch/dinner at the hotel every day. The restaurant Vela was very nice, but the food in the lounge was disappointing."

"Clean and easy to get to"

"Ruffo, our beach server, was the best. He made our trip special! Thanks Ruffo!"