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"Great "

"The staff at this Hotel is simply amazing! Every single person I encountered was friendly, helpful, kind and respectful. I would like to thank Mr. Esteban at front desk who made arrangements for my birthday welcome in my Suite! He also followed up with me during my stay reg other matters to make sure I was having a good time. On the other hand Mr. Garcia - front desk security supervisor- was very helpful and kind addressing some requests I had. In general, they all make the difference! My room was super comfortable and spacious! They have music and entertainment at night which was very fun and the beach is out of this world!! Clean, warm water, turquoise Caribbean gem!!! I totally recommend this Hotel!! Thank you so much for making my stay so special!!"

"If you’re looking for the perfect all-inclusive hotel in Tulum, look no further. Hilton Tulum surpassed my expectations. It truly is a 5 star hotel. From the a la carte dining options, to the many bars throughout the property. The hotel is new and nicely maintained. The employees are courteous and work very hard to make sure guests are happy. I will certainly be returning! "

"Space many places to go lay down and enjoy Was a nice place Beds could be a lot more comfortable, food could use more seasoning and not so over cooked But we will come back "

"I think hands down it was a very good resort!! Lots of food options and a great entertaining team. Very very clean - great room service, beach, fun activities!! Overall a wonderful experience with the amount of money you are spending!!"

"This property was great: clean rooms, friendly staff, wide variety of food at the resort. Walkable to aquarium and mall, felt safe. However, their transportation partner Connections was awful, after filling out their form, they still didn't know to pick us from the airport and we had to take a taxi. Once, we arrived I talk to representative to arrange transfer to airport. But the day before the transfer they still had no pick up time for me and when I called customer service, there was still no info. They finally sent me a confirmation on the day of pick 2 hours before the flight, but we're supposed to be a airport 3 hours prior, So we had to take taxi again. Be aware of them."

"Close to the airport"

"all"

"Me and my husband enjoyed our stay at your resort. We had our 38 wedding anniversary. Rooms are clean and we didn’t have any problem changing our room because it’s too far for me to walk to the pool . The staff at the buffet restaurant are nice and we became friend with Efren and the lady Caridad who keep our room clean was friendly. Other staffs are nice and also johan where we purchased our ticket to the El Caro. Thank you and we will see you again soon ❤️"