Mexico Adults Only Holidays

Typical AI, time share sales pitch to start. Once that’s out of the way there is a main pool for the boisterous crowd, two side pools for less chaos and a preferred club member pool. Lots of restaurants and other areas to spread out to. It’s mid-range in noise, so probably not a good fit if you want a 24/7 party resort, and not great for those who only want peace and quiet.

Don’t be fooled by the marketing! They advertise 6–7 restaurants, but in reality, only ONE restaurant is open each day. Despite paying a premium price for an all-inclusive resort, they constantly pressure guests to spend more money. Want access to better restaurants? Expect to pay an additional $100–$300 per night. They also try to sell you overpriced bottles of wine for $300–$400, and if you don’t buy anything extra, you are treated like a second-class guest. On top of that, they waste your vacation time trying to sell you other hotels and expensive packages. The activities and entertainment are extremely disappointing, and the entire resort experience feels basic and overpriced. This was one of my most disappointing hotel experiences. If you're looking for a luxury vacation with great food, entertainment, and excellent service, LOOK ELSEWHERE! In my opinion, this resort is absolutely NOT worth the money. I would NEVER recommend it!

Staff was amazing, beautiful location, amazing food

Food is 10/10

Customer facing staff (servers, concierge) were outstanding. Kudos to Leonardo, Ulyses, Omar, Alex and Alfredo. Back office staff (room staff, admin) not quite so good. We only got nightly turn down service about 50% of the time and our welcome letter was addressed to someone else. Emilianos restaurant was disappointing. The main room was closed and we were shunted into a spare room, square with white walls, little decoration and no entertainment - the atmosphere was terrible. We dined on the patio a second evening, and it appears they had a static menu as we could spot no differences from our first visit. To cap it all, the food was overcooked. Fortunately, the hotel offers complementary dining at its sister locations. Tau, on the beach, was our savior. The service was excellent both during the day and at night, and the food outstanding. Their menu varied night to night, they had an excellent singer providing entertainment, and the open air ambiance completed the experience. Well done to Leslie and her staff of Saul, Isaac, Antonio, Enrique and Erick. We also went to the Andrea restaurant in Velas Vallarta, but after being served by a disinterested water in a room of screaming children running around we vowed to never go back. Finally we went to Grand Velas and dined in their Piaf restaurant. It was the culinary highlight of our trip. Overall, though, we had a very pleasant experience at Casa Velas. Would we go back there? The jury is still out on this.

Girls trip! Super fun and the food and staff were amazing!

Don’t be fooled by the marketing! They advertise 6–7 restaurants, but in reality, only ONE restaurant is open each day. Despite paying a premium price for an all-inclusive resort, they constantly pressure guests to spend more money. Want access to better restaurants? Expect to pay an additional $100–$300 per night. They also try to sell you overpriced bottles of wine for $300–$400, and if you don’t buy anything extra, you are treated like a second-class guest. On top of that, they waste your vacation time trying to sell you other hotels and expensive packages. The activities and entertainment are extremely disappointing, and the entire resort experience feels basic and overpriced. This was one of my most disappointing hotel experiences. If you're looking for a luxury vacation with great food, entertainment, and excellent service, LOOK ELSEWHERE! In my opinion, this resort is absolutely NOT worth the money. I would NEVER recommend it!

Typical AI, time share sales pitch to start. Once that’s out of the way there is a main pool for the boisterous crowd, two side pools for less chaos and a preferred club member pool. Lots of restaurants and other areas to spread out to. It’s mid-range in noise, so probably not a good fit if you want a 24/7 party resort, and not great for those who only want peace and quiet.

Girls trip! Super fun and the food and staff were amazing!

Customer facing staff (servers, concierge) were outstanding. Kudos to Leonardo, Ulyses, Omar, Alex and Alfredo. Back office staff (room staff, admin) not quite so good. We only got nightly turn down service about 50% of the time and our welcome letter was addressed to someone else. Emilianos restaurant was disappointing. The main room was closed and we were shunted into a spare room, square with white walls, little decoration and no entertainment - the atmosphere was terrible. We dined on the patio a second evening, and it appears they had a static menu as we could spot no differences from our first visit. To cap it all, the food was overcooked. Fortunately, the hotel offers complementary dining at its sister locations. Tau, on the beach, was our savior. The service was excellent both during the day and at night, and the food outstanding. Their menu varied night to night, they had an excellent singer providing entertainment, and the open air ambiance completed the experience. Well done to Leslie and her staff of Saul, Isaac, Antonio, Enrique and Erick. We also went to the Andrea restaurant in Velas Vallarta, but after being served by a disinterested water in a room of screaming children running around we vowed to never go back. Finally we went to Grand Velas and dined in their Piaf restaurant. It was the culinary highlight of our trip. Overall, though, we had a very pleasant experience at Casa Velas. Would we go back there? The jury is still out on this.

Staff was amazing, beautiful location, amazing food