Mexico Kid friendly Holidays

Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.

Pool and drinks, better people.

Second year staying here, it’s a very nice place, place is clean, family friendly and plenty of food options.

Overall an amazing time and hospitality

The staff and property are wonderful. Our favorite place to stay

I didn’t like El Guardado at the front desk when I arrived. It says on line major credit cards accept. I had an American Express. Top of the tops. And they didn’t know what they was doing and got my card froze 3 times I had to keep calling for them to unlock my card. And it took two hours for me to get checked in. And had to just pay in cash. And they charged me an extra $70 to pay in cash because there credit card machine was not working!!! Keep losing signal. Which left me with no money cause I paid for my room in cash leaving me cashless. But the service in restaurants and bars was excellent some of the best people I meet. Even the bell boys and little bus drivers thru out the day.

Second year staying here, it’s a very nice place, place is clean, family friendly and plenty of food options.

The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.

Safe, quiet, dining options and transportation

Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.

The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.

Very clean and well kept.

Second year staying here, it’s a very nice place, place is clean, family friendly and plenty of food options.

We thoroughly enjoyed our stay at the resort—it was so much fun exploring everything it had to offer. The staff were incredibly friendly, welcoming, and always quick to respond to any questions or requests, making us feel well taken care of throughout our visit. There were plenty of dining options with a great variety of cuisines, and we loved being able to try different foods at all times of the day. The property itself was beautiful, clean, and pleasantly fragrant everywhere we went. We especially appreciated the wide range of facilities, including the kids' club, indoor and outdoor gyms, spa, and swimming pool. Each day was filled with fun activities like movie nights, karaoke, beach volleyball, and beach soccer, which made the experience even more enjoyable. It was also heartening to see the resort’s commitment to inclusivity. Guests with disabilities had full access to all areas and were consistently assisted and cared for by attentive staff. We loved seeing such a diverse mix of people—of all ages and backgrounds—coming together and having a great time.