Cancun Trip

It was people to loud at very late like 2-4 am making complaints screams making rituals out of the blue , not respectful for others guess

Clean room and delicious food!

Loved the staff. The rooms. And the gym was great.

I stayed at this hotel for the first time in January 2025 and had a wonderful experience from the moment I arrived. I felt welcomed at check-in, received an upgrade from a partial to a full ocean view, and even though I arrived early around 10 a.m., my room was ready within an hour. I truly enjoyed the beach, the food, and the excellent service from the restaurant and beach staff. The experience was so positive that, despite previously staying next door at Live Aqua, I decided to return to this hotel for a 10-day stay in December 2025. Unfortunately, on my last day, I had an unpleasant experience that overshadowed an otherwise great vacation. I had received approval from the front desk manager for a late checkout at 1:00 p.m. While packing, I received a phone call from a female front desk employee named MAFER, who spoke to me in an abrupt and unprofessional manner and told me I had to leave the room immediately or be charged. I explained that my late checkout had already been approved, but she insisted this was not true. When I went downstairs, two front desk employees confirmed the late checkout and apologized, explaining it was a misunderstanding. While I appreciate their apology, the tone of the initial call was stressful and unnecessary, especially on the final day of my stay. This hotel has many qualities, but consistent communication and customer service training at the front desk would greatly improve the overall guest experience.

The staff at this resort are the friendliest, hardest working and most helpful we have ever encountered at an all-inclusive resort.