Search Hotels Near La Isla Shopping Mall, Cancun

"Nice hotel, buffet food was hit or miss (sometimes BAD) but the onsite restaurants were nice. Staff were very friendly and helpful, good location close to restaurants and shopping."

"We come here year after year and it's always a "Perfect 10". The food is amazing, the facility is amazing, but most of all and our favorite part is, "The Staff", they are like family. We truly have a great friendship and relationship with them all. When we visit, it's like our second home away."

"Good"

"Entertainment and food need to improve. Room quality need remodeling. Pool floors need to be fixed. Room service selections are poor. AC needs to be distributed better throughout resort. More 24 hour food choices needed. Food staff was super friendly. Concierge service can improve. Activities don't match the app."

"Great hotel great food"

"I had a really great experience overall. The hotel was very clean, which is always one of the most important things to me, and the staff were consistently nice, friendly, and helpful throughout my stay. Everyone I interacted with made me feel welcomed and taken care of. I also treated myself to an 80-minute massage at the spa, and it was incredibly relaxing. The spa area itself was very clean and well-maintained, which made the experience even better. It was definitely one of the highlights of my time there. The only downside for me was the restaurant reservation policy. I didn’t like that you had to be a Diamond Club member, which requires paying an additional fee, just to make reservations. Because of that, I ended up only eating at the buffet and ordering room service the entire time. While the food was fine, I would have preferred more dining options without having to pay extra. It just didn’t feel worth it to me. Overall, I enjoyed my stay and had a great time, but I do think the dining reservation policy could be more inclusive for all guests."

"Everything was amazing, customer service. Food was delicious only thing bad was the communication for transportation to the airport. "

"Breakfast was very expensive for what was offered. More selections would have made the experience better but to access to food while staying on vacation is a convenience. "

"Property was very clean. Staff was amazing, always smiling. The only minor issue was booking the Umami (teppanyaki) we were there for 7 nights and only got a reservation for the last night. In order to get this reservation we had to set an alarm for midnight to book. The frustrating part of the reservation was the restaurant was empty and we were 4 people at the table which means there was plenty of room/availability for other guests who were for sure trying to get a reservation. The buffet was always awesome with every night being a new theme. I personally don’t do night life so this wasn’t an issue but there is very minimal entertainment for those who enjoy the nightlife/shows. If you just want to lounge at the pool this is not the place unless you are up very early, this was a non issue as I spend my days at the beach. Servers all day at the beach for drinks and food. Over all if you are looking for a small, everything at your fingertips resort this is the place. I enjoyed my stay at this small hotel compared to huge resorts where getting places takes a half hour. Perfect little resort"