La Isla Shopping Mall

Deben controlar mejor el staff que ofrece el infinity membership, porque engañan para tomarlo y no me parece justo al viajero

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Room was clean but two of our 5 days they gave us no wash rags to wash after a hot day buffet food was not that great most drinks wateres down besides in reservation restaurants. I booked honey moon sweet for a 10 year anniversary at time of booking I requested out door jacuzzi room we were on 6th floor above all jacuzzi rooms and could see not one person was on them balconies our whole stay yet we were put in a diff room told them rooms are booked definitely not pool almost to warm to be refreshing staff was very nice helpful mostly we definitely still had a great trip fun 1st time in cancun oh yeah and one of the nights staff was chanting very loudly at 3am in the main lobby waking my husband and I up as well