Mexico and Central America Romantic Holidays

This was our second stay. The hotel is clean, food decent, bartenders efficient & friendly, shows are well done & they do a good job with a variety of activities. There was a concerning issue this trip that they didn't seem to share my concern because it wasn't fixed days later. There is a pool intake valve near the bridge from one pool to the other that was dangerous. We reported it, multiple people came, they took pictures yet no one fixed it. It sucked my adult daughters hand, broke her nail and cut her hand. They offered medical, we asked for it to be fixed. If that had caught someones hair or a small child, I don't think a cut would have been the only injury. They also didn't have the umbrella screws covered & I cut the bottom of my foot. Again, they offered medical & I asked for it to be fixed. They had that done by the next day. I did reach out to the hotel when we got home & they said they would look into the issue & I hope they have. I know they can't control this situation but while sitting on the main floor patio, someone through liquid from their balcony. I got pretty wet as did the floor and table. I told three employees at the front desk & asked that they clean up the liquid while I went to the room to change. They apologized for the water yet, never attempted to clean it up. Lastly hotel quoted $40 PER person to be transported to the airport. We looked up Uber $30 for 4. When I asked the bell captain, he said, "ohhh yes, sorry, we can order for that price"

I just would have enjoyed there being more events planned in the evening. Overall it was a nice place.

Todo me gustó , es un servicio de primera

The food overall was very good. The bedrooms and bed are outdated but you get what you pay for. Very clean resort. The only thing we didn’t like was that the shower water had a bad smell.

Santiago 2.0 on the entertainment team was fantastic. We couldn’t believe he remembered our names and made a point to check in on us every day. All the staff was attentive and friendly

Santiago 2.0 on the entertainment team was fantastic. We couldn’t believe he remembered our names and made a point to check in on us every day. All the staff was attentive and friendly

I just would have enjoyed there being more events planned in the evening. Overall it was a nice place.

When going to dinner high pressure upselling of bottles of wine.I didn’t like that the balcony was not private there was a barrier between them but you could see the other people on their balcony. The room was ok the toilet area is not private it has glass walls everything echoed in the bathroom. The room service food was not fresh the fruit seemed to be sitting out long blueberries had mold. The potatoes were stale. I did get engaged here and the staff was very nice and helpful with the proposal of course my fiancé bought a bottle of wine seems they are nicest when you spend more money.

Todo me gustó , es un servicio de primera

I just would have enjoyed there being more events planned in the evening. Overall it was a nice place.

The food overall was very good. The bedrooms and bed are outdated but you get what you pay for. Very clean resort. The only thing we didn’t like was that the shower water had a bad smell.